Lenovo ThinkPad 380E HMM ThinkPad 380XD,385XD (May 1998) - Page 28
What to Do First:, Cracked or broken plastic parts, broken latches
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What to Do First: The service personnel must fill in the following information in the parts exchange form or parts return form that is attached to the returned FRU: 1. Name and phone number of service personnel 2. Date of service 3. Date when the part failed 4. Date of purchase 5. Failure symptoms, error codes appearing on the monitor, and beep symptoms 6. Procedure index and page number in which the failing FRU was detected 7. Failing FRU name and the part number 8. Machine type, model number, and serial number 9. Customer's name and address Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following: Warranty Note: During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. The following list provides some common items that are not covered under warranty and some symptoms that may indicate the system was subjected to stresses beyond normal use: The following is not covered under warranty: LCD panel cracked by applying excessive force or by being dropped Scratched (cosmetic) parts Cracked or broken plastic parts, broken latches, broken pins, or broken connectors caused by excessive force Damage caused by liquid spilled into the system Damage caused by improperly inserting a PC card or installation of an incompatible card Damage caused by any foreign material in the FDD Diskette drive damage caused by pressing the diskette drive cover or inserting diskettes with multiple labels Damaged or bent diskette eject button CD-ROM drive damage caused by shock from excessive force, or by being dropped Fuses blown by attaching a nonsupported device Forgotten computer password (making the computer unusable) 20 IBM ThinkPad 380XD, 385XD