Lenovo ThinkPad 380ED TP 380Z User's Reference that was provided with the syst - Page 163

Purchasing Additional Services, Enhanced PC Support Line, Client Support Line

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Title: C79EPMST CreationDate: 06/22/98 12:00:09 Purchasing Additional Services Purchasing Additional Services During and after the limited warranty period, you can purchase additional services, such as: Support for IBM and non-IBM hardware, operating systems, and application programs Network setup and configuration Upgraded or extended hardware repair services Custom installation The availability of the service and its name might vary by country. Enhanced PC Support Line Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the supported products list. This service includes technical support for the following: Installing and configuring your out-of-warranty IBM computer Installing and configuring non-IBM options in IBM computers Assistance with the preloaded operating system Using selected application software and games Tuning performance, such as memory management Installing device drivers remotely Setting up and using multimedia devices Identifying system problems Interpreting documentation You can purchase this service for a single incident or for multiple incidents. For more information about purchasing the Enhanced PC Support "Ordering Support Line Services" on page 149. Client Support Line Client support is available to provide assistance with the following: Installation and configuration of clients Identification of system problems related to the client in a network environment Chapter 5. Getting Service 147

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Purchasing Additional Services
Purchasing Additional Services
During and after the limited warranty period, you can purchase
additional services, such as:
Support for IBM and non-IBM hardware, operating systems, and
application programs
Network setup and configuration
Upgraded or extended hardware repair services
Custom installation
The availability of the service and its name might vary by country.
Enhanced PC Support Line
Enhanced PC Support is available for desktop and mobile IBM
computers that are not connected to a network.
Technical support is
provided for IBM computers and IBM or non-IBM options, operating
systems, and application programs on the supported products list.
This service includes technical support for the following:
Installing and configuring your out-of-warranty IBM computer
Installing and configuring non-IBM options in IBM computers
Assistance with the preloaded operating system
Using selected application software and games
Tuning performance, such as memory management
Installing device drivers remotely
Setting up and using multimedia devices
Identifying system problems
Interpreting documentation
You can purchase this service for a single incident or for multiple
incidents.
For more information about purchasing the Enhanced PC
Support
“Ordering Support Line Services” on page
149.
Client Support Line
Client support is available to provide assistance with the following:
Installation and configuration of clients
Identification of system problems related to the client in a
network environment
Chapter 5.
Getting Service
147
Title: C79EPMST CreationDate: 06/22/98 12:00:09