Lenovo ThinkPad A21e English - User's Guide for A Series - Page 51

Getting service

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Getting service Getting service With the original purchase of an IBM hardware product, you have access to extensive support coverage. Be sure to retain your proof of purchase to obtain warranty service. During the warranty period for an IBM hardware product, you may call the IBM Personal Computer HelpCenter (1-800-772-2227 in the U.S.) for hardware product assistance covered under the terms of the IBM Statement of Limited Warranty. The following services are available during the warranty period: Problem determination: Trained personnel are available to assist you in determining whether you have a hardware problem and deciding what action is necessary to fix the problem. IBM hardware repair: If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service. Engineering change management: Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make Engineering Changes (ECs) available that apply to your hardware. To prepare for your call, fill in the blanks of the recording sheets (refer to "Recording sheets" on page 37) with information about your computer. If possible, be at your computer when you call. The following items are not covered: Replacement or use of non-IBM parts or nonwarranted IBM parts Configuration of BIOS as part of an installation to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs Chapter 3. Solving computer problems 35

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Getting service
Getting service
With the original purchase of an IBM hardware product, you have
access to extensive support coverage.
Be sure to retain your proof
of purchase to obtain warranty service.
During the warranty period for an IBM hardware product, you may
call the IBM Personal Computer HelpCenter (1-800-772-2227 in the
U.S.)
for hardware product assistance covered under the terms of
the IBM Statement of Limited Warranty.
The following services are available during the warranty period:
±
Problem determination:
Trained personnel are available to
assist you in determining whether you have a hardware problem
and deciding what action is necessary to fix the problem.
±
IBM hardware repair:
If the problem is determined to be caused
by IBM hardware under warranty, trained service personnel are
available to provide the applicable level of service.
±
Engineering change management:
Occasionally, there might
be changes that are required after a product has been sold.
IBM
or your reseller, if authorized by IBM, will make Engineering
Changes (ECs) available that apply to your hardware.
To prepare for your call, fill in the blanks of the recording sheets
(refer to “Recording sheets” on page
37) with information about your
computer.
If possible, be at your computer when you call.
The following items are not covered:
±
Replacement or use of non-IBM parts or nonwarranted IBM parts
±
Configuration of BIOS as part of an installation to device drivers
±
Installation and maintenance of network operating systems
(NOS)
±
Installation and maintenance of application programs
Chapter 3.
Solving computer problems
35