Lenovo ThinkPad A30 English - A30 Series Service and Troubleshooting Guide - Page 33

Hard disk drive problems, Other problems

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Solving computer problems If the battery pack cannot be fully charged in 24 hours, use a new battery pack. Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery pack. Problem: The operating time for a fully charged battery pack is short. Solution: Discharge and recharge the battery. If your battery's operating time is still short, use a new battery pack. Problem: The computer does not operate with a fully charged battery pack. Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. Problem: The battery does not charge. Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced. Hard disk drive problems Problem: The hard disk drive makes a rattling noise intermittently. Solution: The rattling noise might be heard: v When the hard disk drive starts accessing the data or when it stops. v When you carry the hard disk drive. v When you carry your computer. This is a normal characteristic of a hard disk drive and is not a defect. Problem: The hard disk drive does not work. Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there is no exclamation point ! to the left of the hard disk drive. If there is such a mark, the hard disk drive is disabled. Clear the mark to enable the drive. Other problems Problem: The computer locks or does not accept any input. Chapter 2. Solving computer problems 23

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If the battery pack cannot be fully charged in 24 hours, use a new battery
pack.
Problem:
Your computer shuts down before the battery status indicator shows
empty,
-or-
Your computer operates after the battery status indicator shows
empty.
Solution:
Discharge and recharge the battery pack.
Problem:
The operating time for a fully charged battery pack is short.
Solution:
Discharge and recharge the battery. If your battery
’
s operating time
is still short, use a new battery pack.
Problem:
The computer does not operate with a fully charged battery pack.
Solution:
The surge protector in the battery might be active. Turn off the
computer for one minute to reset the protector; then turn on the computer
again.
Problem:
The battery does not charge.
Solution:
You cannot charge the battery when it is too hot. If the battery feels
hot, remove it from the computer and allow it to cool to room temperature.
After it cools, reinstall it and recharge the battery. If it still cannot be charged,
have it serviced.
Hard disk drive problems
Problem:
The hard disk drive makes a rattling noise intermittently.
Solution:
The rattling noise might be heard:
v
When the hard disk drive starts accessing the data or when it stops.
v
When you carry the hard disk drive.
v
When you carry your computer.
This is a normal characteristic of a hard disk drive and is not a defect.
Problem:
The hard disk drive does not work.
Solution:
In the startup menu in IBM BIOS Setup Utility, make sure that there
is no exclamation point ! to the left of the hard disk drive. If there is such a
mark, the hard disk drive is disabled. Clear the mark to enable the drive.
Other problems
Problem:
The computer locks or does not accept any input.
Solving computer problems
Chapter 2. Solving computer problems
23