Lenovo ThinkPad Edge E325 Hardware Maintenance Manual - ThinkPad Edge E320, E3 - Page 39
Supervisor password, How to remove the power-on password, Attention, Security, Password
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Attention: If the user hard disk password has been forgotten, check whether a master hard disk password has been set. If a master hard disk password has been set, it can be used to access the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user hard disk password or the master hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee. For instructions on how to remove the hard disk password, see "How to remove the hard disk password" on page 33. Supervisor password A supervisor password protects the system information stored in the ThinkPad Setup program. The user must enter the supervisor password in order to get access to the ThinkPad Setup program and change the system configuration. Attention: If the supervisor password has been forgotten and cannot be made available to the service technician, there is no service procedure to reset the password. The system board must be replaced for a scheduled fee. How to remove the power-on password To remove the power-on password, do one of the following: If no supervisor password has been set, do the following to remove the power-on password: 1. Turn off the computer. 2. Remove the battery pack. For instructions on how to remove the battery pack, see "1010 Battery pack" on page 48. 3. Remove the backup battery. For instructions on how to remove the backup battery, see "1080 Backup battery" on page 57. 4. Turn on the computer and wait until the POST ends. After the POST ends, the password prompt will not be displayed. The power-on password has been removed. 5. Reinstall the backup battery and the battery pack. If a supervisor password has been set and is known to the service technician, do the following to remove the power-on password: 1. Turn on the computer. 2. When the ThinkPad logo is displayed, immediately press F1 to enter the ThinkPad Setup program. 3. Select Security. 4. Select Password. 5. Select Power-On Password. 6. Type the current supervisor password in the Enter Current Password field. Then, leave the Enter New Password field blank, and press Enter twice. 7. In the Changes have been saved window, press Enter. 8. Press F10 to save changes and exit the ThinkPad Setup program. How to remove the hard disk password Attention: If User only mode is selected and the user hard disk password has been forgotten and cannot be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee. Chapter 4. Related service information 33
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