Lenovo ThinkPad G41 (Greek) Service and Troubleshooting guide for the ThinkPad - Page 61

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Getting help and service authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware. The following items are not covered: v Replacement or use of non-ThinkPad parts or nonwarranted parts Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service. If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available: v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your proof of purchase v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system The telephone numbers for your Customer Support Center location are located in the Worldwide telephone list section of this guide. Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, visit the Support Web site at www.lenovo.com/think/support Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold and serviced, International Warranty Service is available for your computer. Chapter 3. Getting help and service 39

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authorized
by
Lenovo,
will
make
selected
Engineering
Changes
(ECs)
available
that
apply
to
your
hardware.
The
following
items
are
not
covered:
v
Replacement
or
use
of
non-ThinkPad
parts
or
nonwarranted
parts
Note:
All
warranted
parts
contain
a
7-character
identification
in
the
format
FRU
XXXXXXX
v
Identification
of
software
problem
sources
v
Configuration
of
BIOS
as
part
of
an
installation
or
upgrade
v
Changes,
modifications,
or
upgrades
to
device
drivers
v
Installation
and
maintenance
of
network
operating
systems
(NOS)
v
Installation
and
maintenance
of
application
programs
Refer
to
your
Lenovo
hardware
warranty
for
a
full
explanation
of
Lenovo
warranty
terms.
Be
sure
to
retain
your
proof
of
purchase
to
obtain
warranty
service.
If
possible,
be
near
your
computer
when
you
make
your
call
in
case
the
technical
assistance
representative
needs
to
help
you
resolve
a
computer
problem.
Please
ensure
that
you
have
downloaded
the
most
current
drivers
and
system
updates,
run
diagnostics,
and
recorded
information
before
you
call.
When
calling
for
technical
assistance,
please
have
the
following
information
available:
v
Machine
Type
and
Model
v
Serial
numbers
of
your
computer,
monitor,
and
other
components,
or
your
proof
of
purchase
v
Description
of
the
problem
v
Exact
wording
of
any
error
messages
v
Hardware
and
software
configuration
information
for
your
system
The
telephone
numbers
for
your
Customer
Support
Center
location
are
located
in
the
Worldwide
telephone
list
section
of
this
guide.
Note:
Telephone
numbers
are
subject
to
change
without
notice.
For
the
latest
list
of
Customer
Support
Center
telephone
numbers
and
hours
of
operation,
visit
the
Support
Web
site
at
www.lenovo.com/think/support
Getting
help
around
the
world
If
you
travel
with
your
computer
or
relocate
it
to
a
country
where
your
ThinkPad
machine
type
is
sold
and
serviced,
International
Warranty
Service
is
available
for
your
computer.
Getting
help
and
service
Chapter
3.
Getting
help
and
service
39