Lenovo ThinkPad L540 (English) Statement of Warranty Services - US - Page 3

f. On-Site Service - 4-hour Response (Business Hours). If a problem with Your product cannot be resolved via telephone, Your product will be repaired or replaced at Your location. After You follow the telephone problem determination, a service provider technician will be dispatched to Your location. The technician should arrive within the response time objectives in the table below. You must follow the telephone problem determination procedures before a service technician will be dispatched. This Service is available during normal business hours, Monday through Friday, excluding holidays. This Service is only available in certain locations. Service areas may be found at www.lenovo.com/activation. Contact Lenovo or a service provider for details on availability. Additional charges may apply outside a service provider's normal service area. This Service is subject to availability of service parts. This Service and the location of Your product must be activated with Lenovo. If You change Your product's location, You must update Your location activation. Instructions for location activation can be found at www.lenovo.com/activation. This Service may not be available for up to thirty (30) days after location activation. You must provide a suitable working area for the disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the service provider will send the product to the service center at its expense, and return the repaired or replacement product to You at its expense. Distance from Lenovo support hub 0-100 miles (0-160 --km) 100+ miles (160+ km) Service response level 4 hours - business hours Next Business Day g. On-Site Service - 4-hour Response (24x7). If a problem with Your product cannot be resolved via telephone, Your product will be repaired or replaced at Your location. After You follow the telephone problem determination, a service provider technician will be dispatched to Your location. The technician should arrive within the response time objectives in the table below. You must follow the telephone problem determination procedures before a service technician will be dispatched. This Service is only available in certain locations. Service areas may be found at www.lenovo.com/activation. Contact Lenovo or a service provider for details on availability. Additional charges may apply outside a service provider's normal service area. Provision of this Service is dependent on the availability of service parts. This Service and the location of Your product must be activated with Lenovo. If You change Your product's location, You must update Your location activation. Instructions for location activation can be found at www.lenovo.com/activation. This Service may not be available for up to thirty (30) days after location activation. You must provide a suitable working area to allow disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the service provider will send the product to the service center at its expense, and return the repaired or replacement product to You at its expense. Distance from Lenovo support hub 0-100 miles (0- 160km) 101 - 200 miles (161km-320km) 200+ miles (320+ km) Service response level 4 hours - 24x7 8 hours - 24x7 Next Business Day h. Technician Installed CRUs. If a problem with Your product may be remedied with a CRU to replace an internal part, a service provider technician will be dispatched to Your location according to Your applicable service type to install the CRU. Replacement of external parts with a CRU remains Your responsibility under the Lenovo Limited Warranty. 6. Keep Your Drive Under the Lenovo Limited Warranty, when Lenovo replaces a defective part of Your product, the defective part becomes the property of Lenovo. Under Keep Your Drive, You may retain a defective hard drive that is replaced under the Lenovo Limited Warranty. This Service applies to the original hard drive in Your product and any replacement hard drive provided for Your product under the Lenovo Limited Warranty. You must provide Lenovo with the serial number of each hard drive which You retain under this Service and execute any document provided by Lenovo acknowledging Your retention of the hard drive. This Service does not apply to any hard drive provided by Lenovo for a product not purchased by You. 7. Priority Technical Support Under this Service, Lenovo will provide You with 24x7 access to advanced-level technicians via a toll-free telephone number for warranty support under the Lenovo Limited Warranty as well as technical support of software as described further below. When You contact a technician, You must follow the problem determination procedures as directed by the technician. The technician will attempt to diagnose and resolve Your problem over the telephone and may direct You to download and install software updates. If a problem covered by the Lenovo Limited Warranty L505-0101-01 - Warranty Services Agreement - US - CONSUMER Rev. March 2014