Lenovo ThinkPad R32 IBM System Information Center Administrator's Guide - Page 54
Viewing, server, status, solve, problem, Improving, performance
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program and includes user information, asset information, and transaction date and time. You can click the Output icon to create a .CSV file or to generate a printer-friendly view to simplify printing the log. v If you want to troubleshoot tasks, complete the following procedure to view the Task Logs: 1. At the Logon window, type your User ID and Password. Click Submit. The System Information Center program is displayed. 2. In the System Information Center menu bar click Reports, and then select Logs. 3. Click Task Log. The Task Log window opens. This window displays every task performed the System Information Center program and includes the task creator, what the task does, and when it was created. You can click the Output icon to create a .CSV file to print the log. v If you want to view a log of all database activities, see the procedures for viewing the ISIC log file in "What you need before calling IBM" on page 47. Viewing the server status to solve a problem You can view the status of the server to view all registered assets in your enterprise, the types of processes that have been and are occurring, any updates that have taken place, and the average amount of time that some processes are taking. If you want to view a log of all database activities, complete the following procedure to view the ISIC log file: 1. At the Logon window, type your User ID and Password. Click Submit. The System Information Center program is displayed. 2. In the System Information Center menu bar click Admin and then click View Current Server Status. The ″View current server information″ window opens. Improving server performance to solve a problem If the server on which your System Information Center program is installed experiences a significant increase of requests from clients attempting to upload an asset scan (usually this occurs after initial deployment of the server in your enterprise environment), you can improve performance by altering the session time-out value. When a user contacts the server, a session is opened. The session will time-out after 10 minutes by default if the user stops interacting with the server. Since the number of available sessions are limited, you can increase the number of available sessions by shortening the time-out value to a lesser value. This will cause the sessions that are not being used to time-out faster and become available for other users. To alter the time-out value, complete the following procedure: 1. Stop the Apache Tomcat service. Note: To control the Apache Tomcat service, complete the following procedure: a. On the desktop, Right-click My Computer icon. b. Select Manage. c. Double-click Services and Applications. d. Double-click Services. e. Locate Apache Tomcat in the list of services provided and select it. 46