Lenovo ThinkPad T43p (English) Service and Troubleshooting guide for the Think
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- Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 1
ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 2
- Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 3
ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 4
," on page 79. First Edition (May 2005) © Copyright Lenovo 2005. Portions © Copyright International Business Machines Corporation 2005. All rights reserved. U.S. GOVERNMENT USERS - RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 5
other ThinkPad T40 Series computer 37 Upgrading the hard disk drive 38 Replacing the battery 40 Chapter 3. Getting help and service . . . 43 Getting help and service 44 Getting help on the Web 44 Calling the Customer Support Center . . . 44 Getting help around the world 46 Appendix A. Wireless - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 6
iv ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 7
. This information can help you safely use your ThinkPad personal computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Lenovo Statement of Limited Warranty. Customer safety is important - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 8
to reduce the risk of injury and property damage. Service Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center. Use only a service provider who is approved to repair your particular product. vi ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 9
that the product is unplugged from any power source before you attempt the replacement. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 10
notebook PCs utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. viii ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 11
open or service any battery. Do not crush, puncture, or incinerate batteries or short circuit the metal contacts. Do not expose the battery to water or other liquids. Only recharge the battery pack strictly according to instructions included in the product documentation. Battery abuse or mishandling - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 12
hazard, connect and disconnect cables as shown below when installing, moving, or opening the covers of this product or attached devices. If the 3-pin power cord is provided with this product, it must be used with a properly grounded outlet. x ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 13
To Connect Turn everything OFF. First, attach all cables to devices. Attach the signal cables to receptacles. Attach the power cord to an outlet. Turn the device - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 14
. v Do not short-circuit it. v Keep it away from children. Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your company's safety standards. xii ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 15
or disposed of. Replace only with a battery of the same type. To avoid possible injury or death, do not: (1) throw or immerse the battery into water, (2) allow Mini PCI Card or a memory card, do not use your computer until you have closed the cover. Never use the computer when the cover is open. - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 16
install telephone jacks in wet locations unless the jack is specifically designed for wet locations. v Never touch uninsulated telephone wires drive is certified to conform to the requirements of IEC825 and EN60825 for Class 1 laser products. xiv ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 17
Class 1 level during normal operation, user maintenance, or servicing. Some drives contain an embedded Class 3A laser diode. contain cords, cables or wires, such as power cords or cords to connect the accessory to a PC. If this product has such a cord, instructions. Important safety information xv - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 18
xvi ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 19
read ThinkPad T40 Series Regulatory Notice, the notice that supplements this Service and Troubleshooting Guide. The notice is included in the package with this publication. Information about hard disk capacity Instead of providing a recovery CD or a Windows® CD with your computer, Lenovo provides - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 20
xviii ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 21
illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the Access IBM button to interrupt the startup sequence of your computer and start Rescue and Recovery™ (Access IBM Predesktop Area on some models). If Windows does not start correctly, press - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 22
upgrading your memory. Use the controls shown to play, pause, and rewind the video clip. Note: If a bootable device is attached to the computer, and the boot priority of that device is higher than IDE HDD, the computer boots from that device. xx ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 23
Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer . . . . 6 © Lenovo 2005. Portions © IBM Corp. 2005. 1 - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 24
Your ThinkPad at a glance Your ThinkPad at a glance Front view Rear view 2 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 25
operate at the slower speed. If your computer can operate at multiple memory speeds, but two different memory speeds are used at the same time, the combined memory will operate at the lower of the two speeds. Storage device v 2.5-inch hard disk drive Display The color display uses TFT technology - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 26
Universal Serial Bus (USB) connectors v Infrared port v RJ11 telephone connector v RJ45 Ethernet connector v Ultrabay™ Slim v Docking connector v Integrated wireless LAN feature (on some models) v Integrated Bluetooth feature (on some models) 4 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 27
source (ac adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack - Nominal voltage: 10.8 V dc - Capacity: 4.4 AH/6.6 AH/4.8 AH/7.2 AH (on some models) Chapter 1. Overview of your new ThinkPad computer 5 - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 28
in standby or hibernation mode, or turned off, before moving it. This will prevent damage to the hard disk drive and data loss. v When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display. 6 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 29
the Access IBM button). Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive. Other important tips v Your computer modem - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 30
again with a dry, soft lint-free cloth. 9. Wait for the surface to dry completely and remove any cloth fibers from the computer surface. Cleaning your computer keyboard 1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth. 8 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 31
ThinkPad computer drier. Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1. Gently wipe the display with a dry, soft lint- the reader with a hard, pointed object. v Scrapping the surface of the reader with your nail or anything hard. v Using or - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 32
Caring for your ThinkPad computer 10 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 33
problems . . . 30 Other problems 31 Starting BIOS Setup Utility 35 Recovering pre-installed software . . . . . 36 For ThinkPad T41/41p Series computer . . 36 For other ThinkPad T40 Series computer 37 Upgrading the hard disk drive 38 Replacing the battery 40 © Lenovo 2005. Portions © IBM - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 34
Have the computer serviced. This message is displayed if you remove the Security Chip and reinstall it, or install a new one. To clear the error, enter the BIOS Setup Utility. If this does not solve the problem, have the computer serviced. 12 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 35
, and the UUID needs to be reinstalled. Have the computer serviced. 0190: Critical low-battery The computer turned off because the battery is low. Connect the ac adapter error to the computer and charge the battery, or replace the battery with a fully charged one. 0191: System Security Invalid - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 36
such as the date and time, while the computer is turned off, is depleted. Replace the battery and run BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced. 0251: System CMOS checksum bad The system CMOS might have been corrupted by an application - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 37
error code, have the computer serviced. 02D0: System cache error The cache is disabled. Have the computer serviced. 02F4: EISA CMOS not writable Have the computer serviced. 02F5: DMA test failed Have the computer serviced. 02F6: Software NMI failed Have the computer serviced. 02F7: Fail-safe - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 38
to open BIOS Setup, or Enter to start the IBM Predesktop Area. If the computer still does not start, call the Customer Support Center. Telephone numbers are listed in "Worldwide telephone list" on page 72. 2010: Warning: Your If in the primary drive bay you are using a non-IBM / non-Lenovo hard - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 39
diskette drive Fan error EMM386 Not Installed Unable to Set Page Frame Base Address. If you still see the same error message, check the boot sequence, using the BIOS Setup Utility. The cooling fan has failed. Have the computer serviced. Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 40
function. (The image might still look slightly distorted.) Note: If your computer has a screen expansion function, you can use the Fn+F8 keys to expand the screen image. (This function is not supported in Windows XP or Windows 2000.) 18 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 41
canceled. If you forgot your hard disk password, Lenovo authorized servicer can not reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 42
the computer. Problem Some or all of the keys on the external PS/2 keyboard do not work. Solution If you are using the ThinkPad Dock II, the ThinkPad Mini Dock, or the ThinkPad Port Replicator II, make sure that the keyboard cable is correctly connected to the keyboard connector. If the connection - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 43
If your hard disk drive does not contain device drivers, refer to the ThinkPad Web site. For access to this Web site, press the Access IBM button and open Access IBM. Problem: The scrolling or magnifying glass function does not work. Solution: Check the mouse driver in the Device Manager window, and - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 44
to "Specifications" on page 5. If these items are correct, have the computer serviced. Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 45
from entering standby or hibernation mode. Problem: The computer does not enter standby mode as set by the timer under Windows 98 or Windows NT®. Solution: For Windows 98: The generic CD-ROM or DVD-ROM driver for Windows 98 accesses the internal CD-ROM or DVD-ROM drive every 3 seconds to see whether - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 46
the hibernation utility, refer to "Installing device drivers" in the Access IBM, your on-board help system. v If the hibernation mode is not enabled. To enable it, do as follows: For Windows 98: 1. Start the ThinkPad Configuration Program. 24 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 47
the ThinkPad Configuration Program. 2. Click Power Management. 3. Click the Hibernate tab. 4. Select the hibernate support checkbox. 5. Click OK. Note: You can enter hibernation mode by pressing Fn+F12 only if the PM driver for Windows XP or Windows 2000 has been installed. Problem: Under Windows XP - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 48
turn off your computer. Solution: Press and hold the power switch for 4 seconds or more to turn off your computer; then turn it on again. Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. 26 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 49
over-discharged battery is in the computer. 3. Connect the ac adapter to the computer and let it charge. If the optional Quick Charger is available, use it to charge the over-discharged battery. If the battery cannot be fully charged in 24 hours, use a new battery. Problem: Your computer shuts down - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 50
drive is disabled. To enable the drive, press the Insert key and clear the mark. A startup problem Problem: The Microsoft® Windows operating system will not start. Solution: Use the Rescue and Recovery workspace to help solve or identify your 28 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 51
by using the internet and link to the support site. v Troubleshoot and diagnose problems using diagnostics. If you are using the ThinkPad T41/T41p Series computer, you can select from the following icons: v Start setup utility opens the BIOS Setup Utility program. v Recover to factory contents - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 52
problems. v Warranty Status enables you to see when your warranty expires, the terms of service for your computer, or list of replacement to start the operating system from a CD drive rather than the hard disk. You specify those kinds of changes ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 53
you are using the ThinkPad T41/T41p Series computer, in the startup menu in the BIOS Setup Utility, make sure that there is no exclamation point ! to the left of the hard disk drive or its child node. If there is such a mark, the hard disk drive is disabled. To enable the drive, press the Insert key - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 54
IBM button. Rescue and Recovery screen opens. 2. Click Access BIOS. The System Restart Required window is displayed. 3. Click Yes. The computer restarts, and the BIOS . Problem: The computer can not play a CD, or the sound quality is not good. 32 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 55
tab. 4. From the list, select the mode you want. 5. Click OK. Problem: You cannot connect using the built-in wireless networking card. Solution: If the computer display is closed, open it and try again. Problem: If your operating system is Windows 2000 and you are using a USB 1.x Chapter 2. Solving - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 56
operation of the Drive Fitness Test. 2. To use an additional hard disk drive, update the firmware to the latest version. If the application still does not run correctly, contact your place of purchase or a service representative for help. 34 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 57
the Access IBM button. The Rescue and Recovery workspace opens. 4. If you are using the ThinkPad T41/T41p Series computer, double-click Start setup utility and go to step 6. If you are using any other ThinkPad T40 Series computer, click Access BIOS. The System Restart Required window is displayed - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 58
C) will be lost in the recovery process. If possible, be sure to back up copies of the files you have saved on your drive C before you begin. 1. If possible, save all your files and shut down your operating system. 2. Turn off your computer. 36 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 59
backup-and-restore tools" or "Introducing Rescue and Recovery" in Access IBM. To recover the hard disk to its original contents, do the following: Notes: 1. If the optical drive is not attached to your ThinkPad computer during recovery, DVD software and CD-recording software will not be installed - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 60
hibernation mode. To replace the hard disk drive, do the following: 1. Turn off the computer; then disconnect the ac adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 38 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 61
the hard disk drive by pulling the cover away from the computer. 6. Detach the cover from the hard disk drive. 7. Attach the cover to a new hard disk drive. 8. Insert the hard disk drive and its cover into the hard disk drive bay; then firmly install them. Chapter 2. Solving computer problems 39 - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 62
Upgrading the hard disk drive 9. Close the computer display and place the computer with its bottom side up. Reinstall the screw. 10. Reinstall the battery. 11. Turn the computer over again. Connect the ac adapter and the cables to the computer. Replacing the battery 1. Turn off the computer, or - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 63
Replacing the battery 4. Install a fully charged battery. 5. Slide the battery latches to the locked positions. 6. Turn the computer over again. Connect the ac adapter and the cables to the computer. Chapter 2. Solving computer problems 41 - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 64
Replacing the battery 42 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 65
Chapter 3. Getting help and service Getting help and service 44 Getting help on the Web 44 Calling the Customer Support Center . . . 44 Getting help around the world 46 © Lenovo 2005. Portions © IBM Corp. 2005. 43 - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 66
information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 67
go to www.lenovo.com/think/support, and click Warranty, then follow the instructions on the screen. Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service. If possible, be near your computer when you - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 68
. To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to www.lenovo.com/think/support, click Warranty, and follow the instructions on the screen. 46 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 69
Specification 1.1 and 1.2 as defined by the Bluetooth SIG. Following profiles are supported by Bluetooth Daughter Card: v Generic Access v Service Discovery v Serial Port electromagnetic energy emitted by wireless devices like for example mobile phones. © Lenovo 2005. Portions © IBM Corp. 2005. 47 - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 70
network administrator, the instruction manual, or the approval label for the Access Point to determine the authorization of your Access Point in your specific country or geographic States and Canada. When used with an authorized Wireless 48 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 71
be supported. If you have a problem to connect an Access Point, please contact your system administrator or check your Access Point to know which channel is used. And if the 802.11b channel is 12 or greater, you will need to enable "Extended Channel Mode" with next steps. 1. Start Windows 2000/XP - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 72
50 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 73
2 replace or modify those of Part 1. The warranties provided by Lenovo Group Limited or one of its subsidiaries (called ″Lenovo″) in workmanship and 2) conforms to Lenovo's Official Published Specifications ("Specifications") which are available on request Lenovo 2005. Portions © IBM Corp. 2005. 51 - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 74
or from other electronic media, and following the instructions that your Service Provider provides. Software updates may include basic input/output system code (called "BIOS"), utility programs, device drivers, and other software updates. 52 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 75
can be resolved with a Customer Replaceable Unit ("CRU") (e.g., keyboard, mouse, speaker, memory, hard disk drive), your Service Provider will ship the CRU to you for you to install. If the Machine does not function as warranted during the warranty period and your problem cannot be resolved over the - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 76
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Governing Law Both you and Lenovo consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your 54 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 77
and Lenovo's rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict of law principles. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 78
harm to real property and tangible personal property caused by Lenovo's negligence; and Governing Law: The following replaces "laws of the country in which you acquired the Machine" in the first sentence: laws in the Province of Ontario. 56 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 79
is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, Lenovo's liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where that condition or warranty relates to right to sell, quiet possession or - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 80
AND MACAU S.A.R. OF CHINA Governing Law: The following replaces "laws of the country in which you acquired the Machine added under this heading Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 81
Consumer Guarantees Act 1993 will not apply in respect of any goods which Lenovo provides, if you require the goods for the purposes of a business as that Act. PEOPLE'S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces ″laws of the country in which you acquired the Machine″ in the first - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 82
of this Statement of Limited Warranty apply to Machines purchased from Lenovo or a Lenovo reseller. How to Obtain Warranty Service: Add the following paragraph in Western Europe (Andorra, Austria, and made available in such countries. 60 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 83
Service Provider, provided the Machine has been announced and made available by Lenovo in the country in which you wish to obtain service. If you purchased a Personal Computer of a Service Provider. Governing Law: The phrase "the laws of the country in which you acquired the Machine" is replaced by: - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 84
High Court in Johannesburg; 7) in Turkey all disputes arising out of or in connection with this Statement of Limited Warranty shall be resolved by the Istanbul Central (Sultanahmet Statement of Limited Warranty or related to its violation, 62 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 85
figure 7 of the Code. Lenovo may, however, institute proceedings in service from IBM service in EU countries, see the telephone listing in Part 3 - Warranty Information. You may contact IBM service at the following address: IBM Warranty & Service of Liability: The following replaces the terms of this - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 86
Limitation of Liability: The following replaces the terms of this section in its entirety: Except as otherwise provided by mandatory law: 1. Lenovo's liability for any damages and LOSS OF BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED SAVINGS. 64 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 87
paragraph does not apply. What Lenovo Will Do to Correct Problems: The following is added to this section: During the warranty period, Lenovo will reimburse you for the transportation charges for the delivery of the failing Machine to IBM Service. Limitation of Liability: The following paragraph - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 88
Civil Code applies as the acquisition price as well as other advantages arising out of the present Statement of Limited Warranty balance this limitation of liability. IRELAND What this Warranty Covers: The following is added to this section: 66 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 89
the Sale of Goods and Supply of Services Act 1980 are hereby excluded. Limitation of Liability: The following replaces the terms of section in its under no circumstances is Lenovo, its suppliers, resellers or Service Providers liable for any of the following, even if Lenovo or they were informed of - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 90
of the following, even if Lenovo or they were informed of the possibility of such losses: 1. loss of, or damage to, data; 2. special, indirect, or consequential loss; or 3. loss of profits, business, revenue, goodwill, or anticipated savings. 68 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 91
years on parts and 1 year on labor means that Lenovo provides warranty service without charge for: a. parts and labor during the Service Provider will charge you for any labor provided in performance of the repair or replacement(s) in the second and third year of warranty period. Machine Type 1871 - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 92
Battery pack - 1 year US, Canada Parts and Labor - 1 year Battery pack - 1 year US, Canada Parts and Labor - 3 years Battery pack - 1 year Types of Warranty Service 7 1 6 1 7 1 5 1 6 1 7 1 5 1 6 1 6 1 6 1 6 1 7 1 5 1 6 1 7 1 5 1 6 1 6 1 70 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 93
for country and location specific information. 1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 94
-5901 01-211-454-610 (German) 02-210-9820 (Dutch) 02-210-9800 (French) warranty service and support: 02-225-3611 0800-0189 (Spanish) Sao Paulo region: (11) 3889-8986 Toll free outside Sao Paulo region: 0800-7014-815 (Brazilian Portuguese) 72 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 95
) Home PC: 852-2825-7799 Commercial PC: 852-8205-0333 ThinkPad and WorkPad: 852-2825-6580 (Cantonese, English, Putonghua) 1-800-912-3021 (Spanish) 284-3911 (Spanish) 0800-0426 +357-22-841100 +420-2-7213-1316 4520-8200 warranty service and support: 7010-5150 (Danish) 566-4755 566-5161 ext. 8201 Toll - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 96
-4175 001-866-434-2080 (Spanish) +44 (0)1475-555-055 +31-20-514-5770 (Dutch) 0800-446-149 (English) 255-6658 (Spanish) 6681-1100 warranty service and support: 8152-1550 (Norwegian) 206-6047 (Spanish) 0-800-50-866 (Spanish) 74 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 97
, Italian) 886-2-8723-9799 (Mandarin) 1-800-299-229 (Thai) 00800-4463-2041 (Turkish) 01475-555-055 warranty service and support: software 08457-151-516 hardware 08705-500-900 (English) 1-800-IBM-SERV (1-800-426-7378) (English) 000-411-005-6649 (Spanish) 0-800-100-2011 (Spanish) For northern area - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 98
. 01-800-3676900 Marketing by: Lenovo de México, Comercialización y Servicios, S. A. de C. V. Alfonso Nápoles Gándara No 3111 Parque Corporativo de Peña Blanca Delegación Álvaro Obregón México, D.F., México C.P. 01210, Tel. 01-800-00-325-00 76 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 99
the CRUs and the documentation where removal/replacement instructions are located. Service and Troubleshooting Setup Guide Poster Access IBM Tier 1 CRUs Battery X X Hard disk drive X X Optical drive X Ultrabay device X Optional Memory X X AC adapter and X power cord Phone line - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 100
Access IBM button on your ThinkPad. If you are unable to access these instructions or if you have difficulty replacing a CRU, you can use either of the following additional resources: v The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http://www.lenovo.com - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 101
to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 102
materials for this Lenovo product, and use Users of this document should verify the applicable data for their specific ThinkPad T40, machine type 1871, 1872, 1873, 1874, 1875, 1876, 2373, 2374, 2375, 2376, 2378, 2379, 2668, 2669, 2678, 2679, 2686 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 103
instructions, may service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 104
Japan Web site at www.ibm.com/jp/pc/environment/recycle/battery/ If you use a ThinkPad computer at home and need to dispose of a lithium battery, you must comply with local ordinances and regulations. Handling a disused ThinkPad battery pack 82 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 105
company ThinkPad computer user and need to dispose of a battery pack, contact the proper person in ThinkPad sales, service, or marketing, and follow that person's instructions. For details, visit the IBM Japan Web site at www.ibm.com/jp/pc/environment/recycle/battery/ If you use a ThinkPad computer - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 106
software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com .com -In European Countries: Via the Internet: http://ibm.modusmedia.co.uk Mail address: 84 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 107
, other countries, or both: Lenovo ThinkPad PS/2 Rapid Restore Rescue and Recovery ThinkLight ThinkPad TrackPoint Ultrabay UltraNav The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: IBM Lotus Lotus 1-2-3 Lotus Approach - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 108
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other see www.intel.com/sites/corporate/tradmarx.htm) Other company, product, or service names may be trademarks or service marks of others. 86 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 109
Notice xvii replacing, battery 40 Rescue and Recovery 36 S safety instruction v setup BIOS 35 configuration 35 software problem 34 specifications 5 standby problems 21 startup problem 28 storage device upgrading 38 T telephone, help by 44 tips, important 6 TrackPoint problems 20 troubleshooting 12 - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 110
88 ThinkPad® T40 Series Service and Troubleshooting Guide - Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 111
- Lenovo ThinkPad T43p | (English) Service and Troubleshooting guide for the Think - Page 112
Part Number: 39T2332 Printed in China (1P) P/N: 39T2332
ThinkPad
®
T40
Series
Service
and
Troubleshooting
Guide