Lenovo ThinkPad W500 User Manual - Page 47

Important service information, Strategy for replacing FRUs - drivers

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Important service information This chapter presents following important service information that applies to all machine types supported by this manual: v "Strategy for replacing FRUs" - "Strategy for replacing a hard disk drive" on page 40 - "Important notice for replacing a system board" on page 40 - "How to use error message" on page 40 v "Strategy for replacing FRUs for CTO, CMV, and GAV" on page 41 - "Product definition" on page 41 - "FRU identification for CTO, CMV, and GAV products" on page 41 Important: BIOS and device driver fixes are customer-installable. The BIOS and device drivers are posted on the customer support site http://www.lenovo.com/support System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo® authorized service technicians are available in the following support site: http://www.lenovoservicetraining.com/ion/ Advise customers to contact the Customer Support Center at 800-426-7378 if they need assistance in obtaining or installing any software fixes, drivers, and BIOS downloads. Customers in Canada should call the Customer Support Center at 800-565-3344 for assistance or download information. Strategy for replacing FRUs Before replacing parts: Make sure that all software fixes, drivers, and BIOS downloads are installed before replacing any FRUs listed in this manual. After a system board is replaced, ensure that the latest BIOS is loaded to the system board before completing the service action. To download software fixes, drivers, and BIOS, do as follows: 1. Go to http://www.lenovo.com/support 2. Enter the product number of the computer or press Auto-detect button on the screen. 3. Select Downloads and drivers. 4. Follow the directions on the screen and install the necessary software. © Copyright Lenovo 2008, 2009 39

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Important service information
This chapter presents following important service information that applies to all
machine types supported by this manual:
v
“Strategy for replacing FRUs”
–
“Strategy for replacing a hard disk drive” on page 40
–
“Important notice for replacing a system board” on page 40
–
“How to use error message” on page 40
v
“Strategy for replacing FRUs for CTO, CMV, and GAV” on page 41
–
“Product definition” on page 41
–
“FRU identification for CTO, CMV, and GAV products” on page 41
Strategy for replacing FRUs
Important:
BIOS and device driver fixes are customer-installable. The BIOS and device
drivers are posted on the customer support site
System Disassembly/Reassembly videos that show the FRU removals or
replacements for the Lenovo
®
authorized service technicians are available in the
following support site:
Advise customers to contact the Customer Support Center at 800-426-7378 if they
need assistance in obtaining or installing any software fixes, drivers, and BIOS
downloads.
Customers in Canada should call the Customer Support Center at 800-565-3344
for assistance or download information.
Before replacing parts:
Make sure that all software fixes, drivers, and BIOS downloads are installed
before replacing any FRUs listed in this manual.
After a system board is replaced, ensure that the latest BIOS is loaded to the
system board before completing the service action.
To download software fixes, drivers, and BIOS, do as follows:
1.
Go to
2.
Enter the product number of the computer or press Auto-detect button on the
screen.
3.
Select
Downloads and drivers
.
4.
Follow the directions on the screen and install the necessary software.
© Copyright Lenovo 2008, 2009
39