Lenovo ThinkPad X31 (English) Service and Troubleshooting guide for the ThinkP - Page 59

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Recovering pre-installed software After the Access IBM Predesktop Area opens you can perform a recovery operation, even if you are unable to start Windows. For more information about the Rapid Restore Ultra program or the Access IBM Predesktop Area, see Access IBM, your on-board help. To recover the hard disk to its original contents, do the following: Note: The recovery process might take up to 2 hours. Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery process. If possible, be sure to back up copies of the files you have saved on your drive C before you begin. 1. If possible, save all your files and shut down your operating system. 2. Turn off your computer. 3. Turn on your computer. Watch the display carefully. When the following message is displayed, press the blue Access IBM button to open the Access IBM Predesktop Area: ″To interrupt normal startup, press the blue Access IBM button.″ 4. Double-click Recover to factory contents. 5. Follow the instructions on the screen. 6. When the recovery process finishes, press Enter key. Your computer will restart with the pre-installed operating system, drivers, and software. For other ThinkPad X30 Series computer Your computer hard disk has a hidden, protected area for backups. Contained within this area is a complete backup of the hard disk as it was shipped from the factory and a program called the Rescue and Recovery program. If you performed a backup operation using the Rescue and Recovery program, you also have one or more backups stored that reflect the contents of the hard disk as it existed at various points in time. These backups might be stored on your hard disk, or a network drive, or on removable media, depending on the options you selected during the backup operation. You can use either the Rescue and Recovery program or the Rescue and Recovery workspace to restore the contents of the hard disk to an earlier state using any of the stored backups. The Rescue and Recovery workspace runs independently of the Windows operating system. Therefore, you can start it by pressing the blue Access IBM button when prompted during startup. After the Rescue and Recovery workspace opens you can perform a recovery operation, even if you are unable to start Windows. For more information about using Rescue and Recovery features, see the "Data backup-and-restore tools" or "Introducing Rescue and Recovery" sections in the Access IBM program. Chapter 2. Solving computer problems 37

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After
the
Access
IBM
Predesktop
Area
opens
you
can
perform
a
recovery
operation,
even
if
you
are
unable
to
start
Windows.
For
more
information
about
the
Rapid
Restore
Ultra
program
or
the
Access
IBM
Predesktop
Area,
see
Access
IBM,
your
on-board
help.
To
recover
the
hard
disk
to
its
original
contents,
do
the
following:
Note:
The
recovery
process
might
take
up
to
2
hours.
Attention:
All
of
the
files
on
the
primary
hard
disk
partition
(usually
drive
C)
will
be
lost
in
the
recovery
process.
If
possible,
be
sure
to
back
up
copies
of
the
files
you
have
saved
on
your
drive
C
before
you
begin.
1.
If
possible,
save
all
your
files
and
shut
down
your
operating
system.
2.
Turn
off
your
computer.
3.
Turn
on
your
computer.
Watch
the
display
carefully.
When
the
following
message
is
displayed,
press
the
blue
Access
IBM
button
to
open
the
Access
IBM
Predesktop
Area:
″
To
interrupt
normal
startup,
press
the
blue
Access
IBM
button.
″
4.
Double-click
Recover
to
factory
contents
.
5.
Follow
the
instructions
on
the
screen.
6.
When
the
recovery
process
finishes,
press
Enter
key.
Your
computer
will
restart
with
the
pre-installed
operating
system,
drivers,
and
software.
For
other
ThinkPad
X30
Series
computer
Your
computer
hard
disk
has
a
hidden,
protected
area
for
backups.
Contained
within
this
area
is
a
complete
backup
of
the
hard
disk
as
it
was
shipped
from
the
factory
and
a
program
called
the
Rescue
and
Recovery
program.
If
you
performed
a
backup
operation
using
the
Rescue
and
Recovery
program,
you
also
have
one
or
more
backups
stored
that
reflect
the
contents
of
the
hard
disk
as
it
existed
at
various
points
in
time.
These
backups
might
be
stored
on
your
hard
disk,
or
a
network
drive,
or
on
removable
media,
depending
on
the
options
you
selected
during
the
backup
operation.
You
can
use
either
the
Rescue
and
Recovery
program
or
the
Rescue
and
Recovery
workspace
to
restore
the
contents
of
the
hard
disk
to
an
earlier
state
using
any
of
the
stored
backups.
The
Rescue
and
Recovery
workspace
runs
independently
of
the
Windows
operating
system.
Therefore,
you
can
start
it
by
pressing
the
blue
Access
IBM
button
when
prompted
during
startup.
After
the
Rescue
and
Recovery
workspace
opens
you
can
perform
a
recovery
operation,
even
if
you
are
unable
to
start
Windows.
For
more
information
about
using
Rescue
and
Recovery
features,
see
the
“Data
backup-and-restore
tools”
or
“Introducing
Rescue
and
Recovery”
sections
in
the
Access
IBM
program.
Recovering
pre-installed
software
Chapter
2.
Solving
computer
problems
37