Lenovo ThinkPad X32 (English) Service and Troubleshooting guide for the ThinkP - Page 58

Recovering, pre-installed, software, ThinkPad, computer - bios update

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Using the Passphrase function Note: Be sure to reset all passphrases and disable the Passphrase feature before you downgrade a BIOS version of your ThinkPad computer to 1.xx. If you forget to do this, the system will not restart after updating BIOS, and the system board or the hard disk drive may have to be replaced. If you forget to reset the passphrase and disable the Passphrase feature before downgrading the BIOS version of your ThinkPad computer to 1.xx, follow this procedure: v If a power-on passphrase is set, you must have it reset. Call the Customer Support Center. Telephone numbers are listed in "Worldwide telephone list" on page 71. v If a hard disk passphrase is set, you can reset it on another ThinkPad computer that has the passphrase function. Or take your computer to Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. v If a supervisor passphrase is set, you must take your computer to Lenovo authorized servicer or a marketing representative to have the system board replaced. Recovering pre-installed software Note: If your computer is not a ThinkPad X31 computer, see the following section: "For other ThinkPad X30 Series computer" on page 37. For ThinkPad X31 computer Your computer hard disk has a hidden, protected area for backups. Contained within this area is a complete backup of the hard disk as it was shipped from the factory and a program called the Access IBM Predesktop Area. If you installed the Rapid Restore Ultra program, the Access IBM Predesktop Area also contains additional Rapid Restore Ultra backups that reflect the contents of the hard disk as it existed at various points in time. You can use the Access IBM Predesktop Area to restore the contents of the hard disk to an earlier state using any of the backup images stored in the protected area. Access IBM Predesktop Area runs independently of the Windows operating system. Therefore, you can start it by pressing the blue Access IBM button when prompted during startup. 36 ThinkPad® X30 Series Service and Troubleshooting Guide

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Note:
Be
sure
to
reset
all
passphrases
and
disable
the
Passphrase
feature
before
you
downgrade
a
BIOS
version
of
your
ThinkPad
computer
to
1.xx.
If
you
forget
to
do
this,
the
system
will
not
restart
after
updating
BIOS,
and
the
system
board
or
the
hard
disk
drive
may
have
to
be
replaced.
If
you
forget
to
reset
the
passphrase
and
disable
the
Passphrase
feature
before
downgrading
the
BIOS
version
of
your
ThinkPad
computer
to
1.xx,
follow
this
procedure:
v
If
a
power-on
passphrase
is
set,
you
must
have
it
reset.
Call
the
Customer
Support
Center.
Telephone
numbers
are
listed
in
“Worldwide
telephone
list”
on
page
71.
v
If
a
hard
disk
passphrase
is
set,
you
can
reset
it
on
another
ThinkPad
computer
that
has
the
passphrase
function.
Or
take
your
computer
to
Lenovo
authorized
servicer
or
a
marketing
representative
to
have
the
hard
disk
drive
replaced.
v
If
a
supervisor
passphrase
is
set,
you
must
take
your
computer
to
Lenovo
authorized
servicer
or
a
marketing
representative
to
have
the
system
board
replaced.
Recovering
pre-installed
software
Note:
If
your
computer
is
not
a
ThinkPad
X31
computer,
see
the
following
section:
“For
other
ThinkPad
X30
Series
computer”
on
page
37.
For
ThinkPad
X31
computer
Your
computer
hard
disk
has
a
hidden,
protected
area
for
backups.
Contained
within
this
area
is
a
complete
backup
of
the
hard
disk
as
it
was
shipped
from
the
factory
and
a
program
called
the
Access
IBM
Predesktop
Area.
If
you
installed
the
Rapid
Restore
Ultra
program,
the
Access
IBM
Predesktop
Area
also
contains
additional
Rapid
Restore
Ultra
backups
that
reflect
the
contents
of
the
hard
disk
as
it
existed
at
various
points
in
time.
You
can
use
the
Access
IBM
Predesktop
Area
to
restore
the
contents
of
the
hard
disk
to
an
earlier
state
using
any
of
the
backup
images
stored
in
the
protected
area.
Access
IBM
Predesktop
Area
runs
independently
of
the
Windows
operating
system.
Therefore,
you
can
start
it
by
pressing
the
blue
Access
IBM
button
when
prompted
during
startup.
Using
the
Passphrase
function
36
ThinkPad
®
X30
Series
Service
and
Troubleshooting
Guide