Lenovo ThinkPad i Series 1157 ThinkPad 570 Li-Ion Battery User's Guide - Page 18

Step 2. Preparing for the call To assist the technical support representative, have available as much of the following information as possible: 1. Option name 2. Option number 3. Proof of purchase 4. Computer manufacturer, model, serial number (if IBM), and manual 5. Exact wording of the error message (if any) 6. Description of the problem 7. Hardware and software configuration information for your system If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call. Step 3. Placing the call to IBM Additional technical support resources Online technical support is available during the life of your product. Online assistance can be obtained through the Personal Computing Support Web site, the PSG Electronic Bulletin Board System (BBS), and the IBM Automated Fax System. Online Technical Support IBM Personal Computing Support Web site IBM PSG BBS IBM Automated Fax System http://www.pc.ibm.com/support 1-919-517-0001 1-800-426-3395 1-800-465-3299 (in Canada) If you call 90 days or more after the date of withdrawal or after your warranty has expired, you might be charged a fee. For the support telephone number and support hours by country, refer to the following table or to the enclosed technical support insert. If the number is not provided, contact your IBM reseller or IBM marketing representative. Support 24 hours a day, 7 days a week Canada 1-800-565-3344 U.S.A. or Puerto Rico 1-800-772-2227 Appendix B. Help and service information 2-13