Lenovo ThinkServer RD330 (English) Warranty and Support Information - Page 14

• Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem. • Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service. • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available. The warranty does not cover the following: • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts • Identification of software problem sources • Configuration of the Unified Extensible Firmware Interface (UEFI) Basic Input Output System (BIOS) as part of an installation or upgrade • Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs See Chapter 3 "Lenovo Limited Warranty" on page 11 for the warranty type and duration for your product. You must retain your proof of purchase to obtain warranty service. Worldwide Lenovo Support telephone list Telephone numbers are subject to change without notice. The most up-to-date telephone list for Lenovo Support is always available at: http://www.lenovo.com/support/phone Country or region Africa Argentina Australia Austria Belgium Bolivia Brazil Telephone number Africa: +44 (0)1475-555-055 South Africa: +27-11-3028888, 0800110756, and +27-11-3027252 Central Africa: contact the nearest Business Partner 0800-666-0011 (Spanish) 1300-880-917 (English) 01-211-454-610 (German) 02-225-3611 (Dutch, French) 0800-10-0189 (Spanish) Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) 6 ThinkServer Warranty and Support Information