Lenovo ThinkServer TS140 (English) User Guide - Page 100
Basic troubleshooting tables, ThinkServer EasyStartup program problems, Optical drive problems
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6. Follow the instructions on the screen to use the diagnostic program. For detailed information about using a diagnostic program, refer to the user guide of the diagnostic program, which is available for download at: http://www.lenovo.com/drivers Basic troubleshooting tables Use the basic troubleshooting information to find solutions to problems that have definite symptoms. ThinkServer EasyStartup program problems Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page 87 for the subsequent steps you should check after using the information in this topic. If the problem cannot be solved by yourself, seek technical assistance. See Chapter 8 "Getting information, help, and service" on page 93. Note: If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in "Installing, removing, or replacing hardware" on page 42. Symptom The ThinkServer EasyStartup DVD does not start. The operating system installation program continuously loops. The ThinkServer EasyStartup program cannot start the operating system media. Action 1. Make sure that the server supports the ThinkServer EasyStartup program and has a bootable DVD drive. 2. Make sure that you have set the optical drive with the ThinkServer EasyStartup DVD as the first startup device. 3. Verify if the optical drive or the disc has problems. See "Optical drive problems" on page 88. Make more space available on the hard disk drive. 1. Make sure that the operating system media is supported by the ThinkServer EasyStartup program version your are using. For a list of the supported operating systems, refer to the user guide and compatibility notes for the ThinkServer EasyStartup program through the program main interface. See "Starting the ThinkServer EasyStartup program" on page 30. 2. Verify if the optical drive or the disc has problems. See "Optical drive problems" on page 88. Optical drive problems Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page 87 for the subsequent steps you should check after using the information in this topic. If the problem cannot be solved by yourself, seek technical assistance. See Chapter 8 "Getting information, help, and service" on page 93. Notes: 1. If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in "Installing, removing, or replacing hardware" on page 42. 88 ThinkServer TS140 User Guide