Lenovo ThinkServer TS440 (English) User Guide - Page 174

Basic troubleshooting tables, ThinkServer EasyStartup program problems, Continue, Accept

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• ThinkServer Diagnostic Tool • ThinkServer System Profile Collection Tool To use a diagnostic program, do the following: 1. Go to http://www.lenovo.com/drivers and follow the instructions on the Web page to locate a diagnostic program. 2. Download and unzip the diagnostic program package to get the diagnostic program package folder. 3. Open the diagnostic program package folder and run the QTW.exe file. 4. Select the language when prompted. Then, click Continue. 5. Read the End-User License Agreement (EULA) terms carefully and click Accept to start the program. 6. Follow the instructions on the screen to use the diagnostic program. For detailed information about using a diagnostic program, refer to the user guide of the diagnostic program, which is available for download at: http://www.lenovo.com/drivers Basic troubleshooting tables Use the basic troubleshooting information to find solutions to problems that have definite symptoms. ThinkServer EasyStartup program problems Follow the suggested actions for the corresponding symptom in the order in which they are listed until the problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page 161 for the subsequent steps you should check after using the information in this topic. If the problem cannot be solved by yourself, seek technical assistance. See Chapter 8 "Getting information, help, and service" on page 167. Note: If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6 "Installing, removing, or replacing hardware" on page 65. Symptom The ThinkServer EasyStartup DVD does not start. The operating system installation program continuously loops. The ThinkServer EasyStartup program cannot start the operating system media. Action 1. Ensure that the server supports the ThinkServer EasyStartup program and has a bootable DVD drive. 2. Ensure that you have set the optical drive with the ThinkServer EasyStartup DVD as the first startup device. 3. Verify if the optical drive or the disc has problems. See "Optical drive problems" on page 163. Make more space available on the hard disk drive. 1. Ensure that the operating system media is supported by the ThinkServer EasyStartup program version your are using. For a list of the supported operating systems, refer to the user guide and compatibility notes for the ThinkServer EasyStartup program through the program main interface. See "Starting the ThinkServer EasyStartup program" on page 55. 2. Verify if the optical drive or the disc has problems. See "Optical drive problems" on page 163. 162 ThinkServer TS440 User Guide

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• ThinkServer Diagnostic Tool
• ThinkServer System Profile Collection Tool
To use a diagnostic program, do the following:
1. Go to http://www.lenovo.com/drivers and follow the instructions on the Web page to locate a diagnostic
program.
2. Download and unzip the diagnostic program package to get the diagnostic program package folder.
3. Open the diagnostic program package folder and run the QTW.exe file.
4. Select the language when prompted. Then, click
Continue
.
5. Read the End-User License Agreement (EULA) terms carefully and click
Accept
to start the program.
6. Follow the instructions on the screen to use the diagnostic program.
For detailed information about using a diagnostic program, refer to the user guide of the diagnostic program,
which is available for download at:
Basic troubleshooting tables
Use the basic troubleshooting information to find solutions to problems that have definite symptoms.
ThinkServer EasyStartup program problems
Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see “Troubleshooting procedure” on page
161 for the subsequent steps you should check after using the information in this topic. If the problem
cannot be solved by yourself, seek technical assistance. See Chapter 8 “Getting information, help, and
service” on page 167.
Note:
If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter
6 “Installing, removing, or replacing hardware” on page 65.
Symptom
Action
The
ThinkServerEasyStartup
DVD does not start.
1. Ensure that the server supports the ThinkServer
EasyStartup program and has a bootable DVD drive.
2. Ensure that you have set the optical drive with the
ThinkServerEasyStartup
DVD as the first startup
device.
3. Verify if the optical drive or the disc has problems.
See “Optical drive problems” on page 163.
The operating system installation program continuously
loops.
Make more space available on the hard disk drive.
The ThinkServer EasyStartup program cannot start the
operating system media.
1. Ensure that the operating system media is supported
by the ThinkServer EasyStartup program version
your are using. For a list of the supported operating
systems, refer to the user guide and compatibility
notes for the ThinkServer EasyStartup program
through the program main interface. See “Starting
the ThinkServer EasyStartup program” on page 55.
2. Verify if the optical drive or the disc has problems.
See “Optical drive problems” on page 163.
162
ThinkServer TS440 User Guide