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Keyboard, mouse, or pointing device problems, All or some keys on the keyboard do not work

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If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 "Getting information, help, and service" on page 103. Keyboard, mouse, or pointing device problems Select your symptom from the following list: • "All or some keys on the keyboard do not work" on page 92 • "The mouse or pointing device does not work" on page 92 • "The pointer on the screen does not move smoothly with the mouse" on page 92 • "The fingerprint reader does not work" on page 93 • "The wireless keyboard does not work" on page 93 All or some keys on the keyboard do not work Symptom: All or some keys on the keyboard do not work. Actions: • Verify that the keyboard cable is securely connected to the correct connector on the computer. • If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working, these buttons might have been disabled or have not been assigned to a function. Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons. • On the Windows 7 operating system, do the following: 1. Click Start ➙ Control Panel. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 12 "Getting information, help, and service" on page 103 for details. The mouse or pointing device does not work Symptom: The mouse or pointing device does not work. Actions: • Verify that the mouse or pointing-device cable is securely attached to the correct connector on the computer. Depending on the type of mouse you have, the mouse cable will connect to either the mouse, serial, or USB connector. Some keyboards have integrated USB connectors that can be used for a USB mouse or pointing device. • Verify that the device drivers for the mouse or pointing device are installed correctly. • If you are using a USB keyboard or mouse, verify that the USB connectors are enabled in the BIOS settings. See "Enabling or disabling a device" on page 69. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 "Getting information, help, and service" on page 103. The pointer on the screen does not move smoothly with the mouse Symptom: The pointer on the screen does not move smoothly with the mouse. 92 ThinkStation User Guide

Section	Page
Important safety information	7
Service and upgrades	7
Static electricity prevention	7
Power cords and power adapters	8
Extension cords and related devices	8
Plugs and outlets	9
External devices	9
Heat and product ventilation	9
Operating environment	10
Modem safety information	10
Laser compliance statement	11
Power supply statement	11
Cleaning and maintenance	11
Chapter 1. Product overview	13
Features	13
Specifications	16
Software overview	17
Software provided by Lenovo	17
Adobe Reader	18
Antivirus software	18
Locations	18
Locating connectors, controls, and indicators on the front of yo	19
Locating connectors on the rear of your computer	20
Locating components	22
Locating parts on the system board	23
Locating internal drives	24
Machine type and model label	25
Chapter 2. Using your computer	27
Frequently asked questions	27
Using the keyboard	27
Using Windows shortcut keys	27
Using the blue ThinkVantage button	28
Using the wheel mouse	28
Adjusting audio	28
About your computer audio	28
Setting the volume from the desktop	29
Setting the volume from Control Panel	29
Using CDs and DVDs	29
Handling and storing CD and DVD media	29
Playing a CD or DVD	30
Recording a CD or DVD	30
Chapter 3. You and your computer	31
Accessibility and comfort	31
Arranging your workspace	31
Comfort	31
Glare and lighting	32
Air circulation	32
Electrical outlets and cable lengths	32
Register your computer with Lenovo	33
Moving your computer to another country or region	33
Replacement power cords	33
Chapter 4. Security	35
Security features	35
Locking the computer cover	36
Installing a padlock	37
Attaching an integrated cable lock	38
Using passwords	38
BIOS passwords	38
Windows passwords	39
Using and understanding firewalls	39
Protecting data against viruses	39
Chapter 5. Installing or replacing hardware	41
Handling static-sensitive devices	41
Installing or replacing hardware	41
Installing external options	41
Removing the computer cover	42
Removing and reinstalling the front bezel	43
Removing and reinstalling the PCI card holder	44
Installing or replacing a PCI card	45
Installing or replacing a memory module	47
Replacing the optical drive	49
Replacing the battery	51
Replacing the heat sink and fan assembly	52
Installing or replacing a hard disk drive	55
Installing or replacing a hard disk drive enablement module	58
Replacing the front fan assembly	60
Replacing the rear fan assembly	62
Replacing the front audio and USB assembly	64
Replacing the internal speaker	66
Replacing the keyboard or mouse	69
Completing the parts replacement	69
Chapter 6. Recovery information	71
Creating and using recovery media	71
Creating recovery media	71
Using recovery media	72
Performing backup and recovery operations	72
Performing a backup operation	72
Performing a recovery operation	73
Using the Rescue and Recovery workspace	73
Creating and using a rescue medium	74
Creating a rescue medium	74
Using a rescue medium	74
Reinstalling preinstalled applications and device drivers	75
Reinstalling software programs	76
Reinstalling device drivers	76
Solving recovery problems	76
Chapter 7. Using the Setup Utility program	79
Starting the Setup Utility program	79
Viewing and changing settings	79
Using passwords	79
Password considerations	80
Power-On Password	80
Administrator Password	80
Hard Disk Password	80
Setting, changing, and deleting a password	80
Erasing lost or forgotten passwords (clearing CMOS)	81
Enabling or disabling a device	81
Selecting a startup device	81
Selecting a temporary startup device	82
Selecting or changing the startup device sequence	82
Enabling ErP compliance mode and Deep Sx	82
Exiting the Setup Utility program	83
Chapter 8. Configuring RAID	85
Configuring RAID with Intel RSTe	85
Installing SATA or SAS hard disk drives	85
Configuring SATA or SAS RAID functionality with Intel RSTe confi	86
Entering the Intel RSTe configuration utility	86
Quick RAID setup using the LSI MegaRAID BIOS configuration utili	87
Installing SATA or SAS hard disk drives	88
Entering the LSI MegaRAID BIOS configuration utility	88
Creating RAID volumes using the LSI MegaRAID BIOS configuration	89
Deleting RAID volumes using the LSI MegaRAID BIOS configuration	89
Setting the hot spare hard disk drive	90
Chapter 9. Updating system programs	91
Using system programs	91
Updating (flashing) the BIOS from a disc	91
Updating (flashing) the BIOS from your operating system	92
Recovering from a POST/BIOS update failure	92
Chapter 10. Preventing problems	93
Keeping your computer current	93
Getting the latest device drivers for your computer	93
Updating your operating system	93
Using System Update	94
Cleaning and maintenance	94
Basics	94
Cleaning your computer	95
Good maintenance practices	96
Moving your computer	96
Chapter 11. Troubleshooting and diagnostics	97
Basic troubleshooting	97
Troubleshooting procedure	98
Troubleshooting	98
Audio problems	99
CD problems	100
DVD problems	101
Hard disk drive problems	103
Intermittent problems	103
Keyboard, mouse, or pointing device problems	104
Monitor problems	105
Networking problems	107
Option problems	109
Performance and lockup problems	110
Printer problems	112
Serial port problems	112
Software problems	113
USB problems	113
Lenovo Solution Center	114
Chapter 12. Getting information, help, and service	115
Information resources	115
Lenovo ThinkVantage Tools	115
Lenovo Welcome	115
Help and Support	115
Safety and Warranty	115
Lenovo Web site	115
Lenovo Support Web site	116
Help and service	116
Using the documentation and diagnostic programs	116
Calling for service	116
Using other services	117
Purchasing additional services	117
Appendix A. System memory speed	119
Appendix B. Notices	121
Trademarks	122
Appendix C. Regulatory information	123
Export classification notice	123
Electronic emissions notices	123
Federal Communications Commission Declaration of Conformity	123
Appendix D. WEEE and recycling information	127
Important WEEE Information	127
Recycling information	127
Recycling information for Brazil	128
Battery recycling information for Taiwan	128
Battery recycling information for the European Union	129
Appendix E. Restriction of Hazardous Substances Directive (RoHS)	131
China RoHS	131
Turkish RoHS	131
Ukraine RoHS	131
India RoHS	132

Match case Limit results 1 per page

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical

assistance, see Chapter 12 “Getting information, help, and service” on page 103.

Keyboard, mouse, or pointing device problems

Select your symptom from the following list:

•

“All or some keys on the keyboard do not work” on page 92

•

“The mouse or pointing device does not work” on page 92

•

“The pointer on the screen does not move smoothly with the mouse” on page 92

•

“The ﬁngerprint reader does not work” on page 93

•

“The wireless keyboard does not work” on page 93

All or some keys on the keyboard do not work

Symptom: All or some keys on the keyboard do not work.

Actions:

•

Verify that the keyboard cable is securely connected to the correct connector on the computer.

•

If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons

are the only keys that are not working, these buttons might have been disabled or have not been assigned

to a function. Use the help system in the Enhanced Performance Customization Keyboard program to

help diagnose problems with the Rapid Access buttons.

•

On the Windows 7 operating system, do the following:

1. Click

Start

➙

Control Panel

2. Click

Hardware and Sound

3. Click

Devices and Printers

4. Double-click

USB Enhanced Performance Keyboard

. The USB Enhanced Performance Keyboard

Customization program starts.

If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 12

“Getting information, help, and service” on page 103 for details.

The mouse or pointing device does not work

Symptom: The mouse or pointing device does not work.

Actions:

•

Verify that the mouse or pointing-device cable is securely attached to the correct connector on the

computer. Depending on the type of mouse you have, the mouse cable will connect to either the

mouse, serial, or USB connector. Some keyboards have integrated USB connectors that can be used

for a USB mouse or pointing device.

•

Verify that the device drivers for the mouse or pointing device are installed correctly.

•

If you are using a USB keyboard or mouse, verify that the USB connectors are enabled in the BIOS

settings. See “Enabling or disabling a device” on page 69.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical

assistance, see Chapter 12 “Getting information, help, and service” on page 103.

The pointer on the screen does not move smoothly with the mouse

Symptom: The pointer on the screen does not move smoothly with the mouse.

ThinkStation User Guide