Lenovo ThinkStation E32 (English) ADP Services Agreement - UK - Page 1

Accidental Damage Protection Services Agreement Important Notice Please read the following terms carefully. If you do not accept the terms, do not use the Services or complete any registration process, and contact your seller within thirty (30) days for a refund. You accept these terms by: (1) using or registering a Service; or (2) failing to reject these terms within thirty (30) days. 1. WHAT THIS AGREEMENT COVERS This Accidental Damage Protection Services Agreement ("Agreement") is the complete agreement between you and Lenovo regarding accidental damage protection ("Service") for the products specified in your invoice or order confirmation. It supersedes and replaces any prior oral or written communications between you and Lenovo regarding the Service. Any additional or different terms in any order or written communications from you shall be void and of no effect. Service purchased under this Agreement will be provided as described in this Agreement. The Service is available in the country or region in which you purchased your product. The Service may be available in other countries or regions at Lenovo's discretion on a reasonable efforts basis. 2. DAMAGE PROTECTION SERVICE a. Product: The covered Product is your notebook, all-in-one, desktop, or tablet computer identified on your invoice. b. Scope of Service. Lenovo will, in our sole discretion, repair or replace the Product if it experiences operational or structural failures that impact the Product's functionality resulting under normal operating conditions and handling due to: (i) liquid spills on the keyboard, (ii) unintentional bumps or drops of the Product from not more than fifteen (15) feet or five (5) meters, (iii) an electrical surge that damages the Product's circuitry, or (iv) the failure of the integrated LCD screen. THIS AGREEMENT DOES NOT COVER operational or structural failures due to other reasons. c. Covered Product Features. This Agreement covers Product components installed in your Product at the time of purchase, including the internal central processing unit, integrated hard disk drive, integrated optical drive, integrated keyboard, integrated pointing devices, integrated LCD screen, optional features installed by Lenovo at the time of Product purchase, and other components that Lenovo includes as a standard feature with the Product. THIS AGREEMENT DOES NOT COVER: batteries, light bulbs, memory disks, wire connections, AC adapters, carrying cases or folios, stylus or digitizer pens, cradles, docking stations, port replicators, external keyboards, printers, scanners, external drives, software (preloaded or purchased separately), tapes, CDs, DVDs, film or other media, external modems, external speakers, monitors, external mice or other input/output devices, any other components not internal to the Product, optional features not installed by Lenovo at the time of Product purchase, accessories purchased in addition to the base unit, third-party products (those not bearing the Lenovo logo) even if sold by Lenovo, or any Product repaired by anyone other than Lenovo or a service provider authorized by Lenovo. d. Coverage Period. The period of Service shall begin on the warranty start date of the covered Product. It will expire at the end of the period specified in your invoice for the Service. The coverage period terminates immediately if your Product is replaced under this Agreement. FOR TABLET PRODUCTS ONLY: If your tablet Product is repaired under this Agreement, your tablet Product is not eligible for another repair of a different issue under this Agreement for twelve months. e. Waiting Period. When Service is purchased subsequent to the purchase of your Product, you may not exercise your rights to Service for THIRTY (30) DAYS from the purchase date of the Service. Lenovo reserves the right to inspect your Product prior to agreeing to provide Service, when Service is purchased subsequent to the purchase of your Product. F. Obtaining Service. To obtain Service, contact Lenovo or a Lenovo-authorized service provider (each a "Service Provider"). You must follow the problem determination and resolution procedures specified by the Service Provider. The Service Provider may attempt to diagnose and resolve your problem by telephone, e-mail or remote assistance. Some problems with your Product may be resolved with a replacement part that you install yourself called a "Customer Replaceable Unit" or "CRU." If so, the Service Provider will ship the CRU to you for you to install. CRUs that are easily installed by you are called "Self-service CRUs". "Optional-service CRUs"are CRUs that may require some technical skill and tools. Installation of Self-service CRUs is your responsibility. You may request that a Service Provider install Optional-service CRUs. There may be additional charges for installation of a Self-service CRU. L505-0102-01 Accidental Damage Protection Services Page 1 of 4