LevelOne WRE-6001C Manual - Page 57

Troubleshooting

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B Troubleshooting This appendix suggests solutions for problems you may encounter in installing or using the Wireless Gateway, and provides instructions for using several IP utilities to diagnose problems. Contact Customer Support if these suggestions do not resolve the problem. Troubleshooting Suggestions Problem Troubleshooting Suggestion LEDs Power LED does not illuminate after product is turned on. LINK LAN LED does not illuminate after Ethernet cable is attached. Internet Access My PC cannot access the Internet My LAN PCs cannot display web pages on the Internet. Web pages Verify that you are using the power cable provided with the device and that it is securely connected to the Wireless Gateway and a wall socket/power strip. Verify that the Ethernet cable is securely connected to your LAN hub or PC and to the Wireless Gateway. Make sure the PC and/or hub is turned on. Verify that your cable is sufficient for your network requirements. A 100 Mbit/sec network (10BaseTx) should use cables labeled CAT 5. A 10Mbit/sec network may tolerate lower quality cables. Use the ping utility (discussed in the following section) to check whether your PC can communicate with the device's LAN IP address (by default 10.0.0.2). If it cannot, check the Ethernet cabling. If you statically assigned a private IP address to the computer, (not a registered public address), verify the following:  Check that the gateway IP address on the computer is your public IP address (see Current Status for instructions on viewing the IP information.) If it is not, correct the address or configure the PC to receive IP information automatically.  Verify with your ISP that the DNS server specified for the PC is valid. Correct the address or configure the PC to receive this information automatically. Verify that the DNS server IP address specified on the PCs is correct for your ISP, as discussed in the item above. If you specified that the DNS server be assigned dynamically from a server, then verify with your ISP that the address configured on the Wireless Gateway is correct, then You can use the ping utility, to test connectivity with your ISP's DNS server. 57

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57
B
Troubleshooting
This appendix suggests solutions for problems you may encounter in installing or using
the Wireless Gateway, and provides instructions for using several IP utilities to diagnose
problems.
Contact Customer Support if these suggestions do not resolve the problem.
Troubleshooting Suggestions
Problem
Troubleshooting Suggestion
LEDs
Power LED does not
illuminate after
product is turned on.
Verify that you are using the power cable
provided with the device and that it is
securely connected to the Wireless
Gateway and a wall socket/power strip.
LINK LAN LED does
not illuminate after
Ethernet cable is
attached.
Verify that the Ethernet cable is securely
connected to your LAN hub or PC and to
the Wireless Gateway. Make sure the PC
and/or hub is turned on.
Verify that your cable is sufficient for your
network requirements. A 100 Mbit/sec
network (10BaseTx) should use cables
labeled CAT 5. A 10Mbit/sec network may
tolerate lower quality cables.
Internet Access
My PC cannot access
the Internet
Use the ping utility (discussed in the
following section) to check whether your PC
can communicate with the device’s LAN IP
address (by default 10.0.0.2). If it cannot,
check the Ethernet cabling.
If you statically assigned a private IP
address to the computer, (not a registered
public address), verify the following:
Check that the gateway IP address
on the computer is your public IP
address (see Current Status for
instructions on viewing the IP
information.) If it is not, correct the
address or configure the PC to
receive IP information
automatically.
Verify with your ISP that the DNS
server specified for the PC is valid.
Correct the address or configure
the PC to receive this information
automatically.
My LAN PCs cannot
display web pages
on the Internet.
Verify that the DNS server IP address
specified on the PCs is correct for your ISP,
as discussed in the item above. If you
specified that the DNS server be assigned
dynamically from a server, then verify with
your ISP that the address configured on the
Wireless Gateway is correct, then You can
use the ping utility, to test connectivity with
your ISP’s DNS server.
Web pages