Lexmark 920dtn User's Guide - Page 146

Perform a Color Adjust in the Quality, Change Paper Weight from Plain

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Troubleshooting Symptom Cause Solution Print too light • The Toner Darkness setting is too light, RGB Brightness is too bright, or RGB Contrast is too high. • You are using paper that does not meet the printer specifications. • Color Saver is On. • Toner is low. • A toner cartridge is defective or has been installed in more than one printer. • Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from the printer driver before sending the job to print. • Perform a Color Adjust in the Quality Menu. • Load paper from a new package. • Avoid textured paper with rough finishes. • Make sure the paper you load in the trays is not damp. • Make sure the printer's paper type and paper weight settings match the type of paper you are using. • Turn Color Saver off. • Replace the toner cartridge. Print too dark • The Toner Darkness setting is too dark, RGB Brightness is too dark, or RGB Contrast is too high. • A toner cartridge is defective. • Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from the printer driver before sending the job to print. • Replace the toner cartridge. Transparency print quality is poor (Print has inappropriate light or dark spots, toner is smeared, horizontal or vertical light bands appear, or color does not project.) • You are using transparencies that do not meet the printer specifications. • The Paper Type setting for the tray you are using is set to something other than Transparency. • Use only transparencies recommended by the printer manufacturer. • Make sure the Paper Type setting is set to Transparency. Toner fog or background shading appears on the page • A toner cartridge is defective or installed incorrectly. • The transfer belt is worn or defective. • A photodeveloper is worn or defective. • The fuser is worn or defective. • Toner is in the paper path. • Reinstall or replace the cartridge. • Replace the transfer belt. • Replace the photodeveloper (black alone or all other colors at once). • Replace the fuser. • Call for service. Toner rubs off the paper easily when you handle the sheets • The Type setting is wrong for the type of paper or specialty media you are using. • The Weight setting is wrong for the type of paper or specialty media you are using. • The fuser is worn or defective. • Change Paper Type to match the paper or specialty media you are using. • Change Paper Weight from Plain to CardStock (or other appropriate weight). • Replace the fuser. Gray background ABCDE • The Toner Darkness setting is too dark. • A toner cartridge is defective. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Replace the toner cartridge. ABCDE ABCDE Solving print quality problems 146

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Solving print quality problems
146
Troubleshooting
Print too light
•
The Toner Darkness setting
is too light, RGB Brightness
is too bright, or RGB
Contrast is too high.
•
You are using paper that
does not meet the printer
specifications.
•
Color Saver is On.
•
Toner is low.
•
A toner cartridge is
defective or has been
installed in more than one
printer.
•
Select a different Toner Darkness
setting, RGB Brightness setting, or RGB
Contrast setting from the printer driver
before sending the job to print.
•
Perform a Color Adjust in the Quality
Menu.
•
Load paper from a new package.
•
Avoid textured paper with rough finishes.
•
Make sure the paper you load in the
trays is not damp.
•
Make sure the printer’s paper type and
paper weight settings match the type of
paper you are using.
•
Turn Color Saver off.
•
Replace the toner cartridge.
Print too dark
•
The Toner Darkness setting
is too dark, RGB Brightness
is too dark, or RGB
Contrast is too high.
•
A toner cartridge is
defective.
•
Select a different Toner Darkness
setting, RGB Brightness setting, or RGB
Contrast setting from the printer driver
before sending the job to print.
•
Replace the toner cartridge.
Transparency print quality is poor
(Print has inappropriate light or dark spots,
toner is smeared, horizontal or vertical light
bands appear, or color does not project.)
•
You are using
transparencies that do not
meet the printer
specifications.
•
The Paper Type setting for
the tray you are using is set
to something other than
Transparency.
•
Use only transparencies recommended
by the printer manufacturer.
•
Make sure the Paper Type setting is set
to Transparency.
Toner fog or background shading appears
on the page
•
A toner cartridge is
defective or installed
incorrectly.
•
The transfer belt is worn or
defective.
•
A photodeveloper is worn or
defective.
•
The fuser is worn or
defective.
•
Toner is in the paper path.
•
Reinstall or replace the cartridge.
•
Replace the transfer belt.
•
Replace the photodeveloper (black
alone or all other colors at once).
•
Replace the fuser.
•
Call for service.
Toner rubs off the paper easily when you
handle the sheets
•
The Type setting is wrong
for the type of paper or
specialty media you are
using.
•
The Weight setting is wrong
for the type of paper or
specialty media you are
using.
•
The fuser is worn or
defective.
•
Change Paper Type to match the paper
or specialty media you are using.
•
Change Paper Weight from Plain to
CardStock (or other appropriate weight).
•
Replace the fuser.
Gray background
•
The Toner Darkness setting
is too dark.
•
A toner cartridge is
defective.
•
Select a different Toner Darkness setting
from the printer driver before sending the
job to print.
•
Replace the toner cartridge.
Symptom
Cause
Solution
ABCDE
ABCDE
ABCDE