Lexmark CX924 Users Guide PDF - Page 263
Poor copy quality, Scan job was not successful, Step 1
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Troubleshooting 263 Poor copy quality Action Yes Step 1 The problem is a Clean the scanner glass and the ADF glass with a damp, soft, solved. lint‑free cloth. If your printer has a second ADF glass inside the ADF, then also clean that glass. For more information, see "Cleaning the scanner" on page 163. b Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. c Copy the document or photo. Is the copy quality satisfactory? Step 2 a Check the quality of the original document or photo. b Adjust the scan quality settings. c Copy the document or photo. The problem is solved. Is the copy quality satisfactory? Scan job was not successful Action Yes Step 1 Check the cable connections. The problem is solved. a Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. b Resend the scan job. Is the scan job successful? Step 2 Check the file you want to scan. The problem is solved. a Make sure that the file name is not already used in the destination folder. b Make sure that the document or photo you want to scan is not open in another application. c Resend the scan job. Is the scan job successful? No Go to step 2. Contact customer support. No Go to step 2. Go to step 3.