Lexmark E312 Service Manual - Page 49
Paper never picks, Paper occasionally picks or picks multiple sheets at once, Pick Roller Pad Assembly
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4044-XXX Paper never picks FRU Models E310 & E312 Paper Tray Model E310 Pick Roller Solenoid Model E312 Pick Roller Solenoid Action Make sure the paper tray is correctly installed. The black mylar guide sheet in the front of the tray must be positioned in the paper path just behind the pick roller assembly. This guide sheet can easily block the paper path if installed incorrectly. Make sure solenoid is installed correctly and its cable is plugged into CN402 on the interconnect board. If installation is correct, disconnect the solenoid and check CN402-1 for +24 V dc. If the voltage is present, replace the solenoid. If the voltage is not present, replace the interconnect board. Make sure solenoid is installed correctly and its cable is plugged into CN4 on the engine board. If installation is correct, disconnect the solenoid and check CN4-1 for +24 V dc. If the voltage is present, replace the solenoid. If the voltage is not present, replace the engine board. Paper occasionally picks or picks multiple sheets at once FRU Models E310 & E312 Pick Roller Assembly Models E310 & E312 Paper Separator Assembly Models E310 & E312 Pick Roller Pad Assembly Action Check pick roller assembly for wear. Replace as necessary. Check the friction pad on the paper separator for signs of wear. Replace as necessary. Check the friction pad on the pick roller pad assembly for signs of wear. Replace as necessary. Diagnostic Information 2-27