Lexmark E312L User's Guide - Page 51

Printing problems, Problem, What to do, Print quality problems, Troubleshooting - software

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Print quality problems Toner smears or rubs off the page. Solid black areas on transparencies or paper contains white streaks. Faint images or repetitive spots appear on the page. • Run Engine Clean Cycle to remove any toner that may have accumulated (Engine clean cycle). • Select a different Media Type or Form Type setting from your Lexmark printer driver. • Try a different kind of xerographic bond paper. • Choose a different fill pattern in your software application. • Try a different type of paper. Paper designed for copiers give the best quality. • Replace the print cartridge. • Select a different Media Type or Form Type setting from your Lexmark printer driver. • Try a different kind of xerographic bond paper. • Replace the print cartridge. Printing problems Problem: What to do: Printer has missing or damaged parts. • Inside the U.S., call the number listed on your printer registration card. • Outside the U.S., contact your point of purchase. Power is turned on at a power strip • Be sure the printer power switch is on too. but the Ready light is not on. Printer is on, but nothing prints. • Make sure the print cartridge is installed. • Make sure the parallel cable is firmly plugged into the connector on the back of the printer. • Print a test page (do a brief button press) to determine if the problem is with the printer or the computer. - If you can print a test page, the problem is in the computer or the software application. - If you cannot print a test page, call the Lexmark service number listed on the printer registration card. Printer does not print even though a • Open and close the printer cover to restart the printer. paper jam has been cleared. Unexpected characters print or characters are missing. • Make sure you are using the correct printer driver. • Select Hex Trace Mode from the Special Function Menu to determine what the problem is. • Restore factory defaults (Reset user defaults). While in PostScript Level 2 emulation, • Make sure you are using the correct PostScript driver. the printer is flushing data (Data and • The printer doesn't have enough memory to print the job. Install more Error indicator lights are blinking). memory (see Installing a printer memory card). While in MarkVision, the Press Button light is on. • The printer is off-line. Press and hold the operator panel button for 3 seconds to reset the printer. 38 Chapter 4: Troubleshooting

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38
Chapter 4: Troubleshooting
Toner smears or rubs off the page.
•
Run Engine Clean Cycle to remove any toner that may have
accumulated (
Engine clean cycle
).
•
Select a different Media Type or Form Type setting from your Lexmark
printer driver.
•
Try a different kind of xerographic bond paper.
Solid black areas on transparencies
or paper contains white streaks.
•
Choose a different fill pattern in your software application.
•
Try a different type of paper. Paper designed for copiers give the best
quality.
•
Replace the print cartridge.
Faint images or repetitive spots
appear on the page.
•
Select a different Media Type or Form Type setting from your Lexmark
printer driver.
•
Try a different kind of xerographic bond paper.
•
Replace the print cartridge.
Printing problems
Problem:
What to do:
Printer has missing or damaged
parts.
•
Inside the U.S., call the number listed on your printer registration card.
•
Outside the U.S., contact your point of purchase.
Power is turned on at a power strip
but the Ready light is not on.
•
Be sure the printer power switch is on too.
Printer is on, but nothing prints.
•
Make sure the print cartridge is installed.
•
Make sure the parallel cable is firmly plugged into the connector on the
back of the printer.
•
Print a test page (do a brief button press) to determine if the problem is
with the printer or the computer.
—
If you can print a test page, the problem is in the computer or the
software application.
—
If you cannot print a test page, call the Lexmark service number listed
on the printer registration card.
Printer does not print even though a
paper jam has been cleared.
•
Open and close the printer cover to restart the printer.
Unexpected characters print or
characters are missing.
•
Make sure you are using the correct printer driver.
•
Select Hex Trace Mode from the Special Function Menu to determine
what the problem is.
•
Restore factory defaults (
Reset user defaults
).
While in PostScript Level 2 emulation,
the printer is flushing data (Data and
Error indicator lights are blinking).
•
Make sure you are using the correct PostScript driver.
•
The printer doesn’t have enough memory to print the job. Install more
memory (see
Installing a printer memory card
).
While in MarkVision, the Press
Button light is on.
•
The printer is off-line. Press and hold the operator panel button for 3
seconds to reset the printer.
Print quality problems