Lexmark E360DN Troubleshooting Guide - Page 7

THE TONER CARTRIDGE IS DEFECTIVE Replace the toner cartridge. MAKE SURE THE PAPER PATH IS CLEAR Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area. Warning-Potential Damage: Do not touch the photoconductor on the underside of the photoconductor kit. Use the cartridge handle whenever you are holding the cartridge. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Clear any paper you see. THERE MAY BE EXCESS TONER IN THE PAPER PATH Contact Customer Support. Solid black or white streaks appear on transparencies or paper These are possible solutions. Try one or more of the following: MAKE SURE THE FILL PATTERN IS CORRECT If the fill pattern is incorrect, choose a different fill pattern from your software program. CHECK THE PAPER TYPE • Try a different type of paper. • For transparencies, use only ones recommended by the printer manufacturer. • Make sure the Paper Type setting matches what is loaded in the tray or feeder. • Make sure the Paper Texture setting is correct for the type of paper or specialty media loaded in the tray or feeder. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE TONER CARTRIDGE Remove the toner cartridge and shake it from side to side to redistribute the toner to extend the life of the cartridge, and then reinstall it. THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used toner cartridge with a new one. Embedded Web Server does not open These are possible solutions. Try one or more of the following: CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are turned on and connected to the same network. CHECK THE NETWORK SETTINGS Depending on the network settings, you may need to type https:// instead of http:// before the printer IP address to access the Embedded Web Server. For more information, see your system administrator. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. 7 You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. For customer support, contact the place where you purchased your printer.