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Lexmark MS822 Users Guide PDF - Page 189

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Troubleshooting 189 Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

Section	Page
Contents	2
Safety information	6
Conventions	6
Product statements	6
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Attaching cables	13
Using the control panel	15
Lexmark B2865, MS725, MS821, MS823, and MS825 printers	15
Lexmark M5255, M5270, MS822, and MS826 printers	16
Understanding the status of the power button and indicator light	16
Setting up and using the home screen applications	17
Using the home screen	17
Customizing the home screen	18
Using Display Customization	18
Configuring Eco-Settings	19
Creating a Cloud Connector profile	19
Setting up Device Quotas	19
Using QR Code Generator	20
Using Customer Support	20
Managing bookmarks	20
Creating bookmarks	20
Creating folders	21
Managing contacts	21
Adding contacts	21
Adding groups	22
Editing contacts or groups	22
Deleting contacts or groups	22
Setting up and using the accessibility features	24
Activating Voice Guidance	24
Navigating the screen using gestures	24
Enabling Magnification mode	25
Adjusting the Voice Guidance speech rate	25
Using the keyboard on the display	25
Enabling spoken passwords or personal identification numbers	25
Loading paper and specialty media	26
Setting the paper size and type	26
Configuring Universal paper settings	26
Loading the 250- or 550-sheet tray	26
Loading the 2100-sheet tray	29
Loading the multipurpose feeder	34
Linking trays	35
Paper support	36
Supported paper sizes	36
Supported paper types	39
Supported paper weights	41
Printing	44
Printing from a computer	44
Printing from a mobile device	44
Printing from a mobile device using Lexmark Mobile Print	44
Printing from a mobile device using Google Cloud Print	44
Printing from a mobile device using Mopria Print Service	44
Printing from a mobile device using AirPrint	45
Printing from a flash drive	45
Supported flash drives and file types	46
Configuring confidential jobs	47
Printing confidential and other held jobs	47
Printing from a Cloud Connector profile	48
Printing a font sample list	48
Printing a directory list	49
Understanding the printer menus	50
Menu map	50
Device	51
Preferences	51
Remote Operator Panel	52
Notifications	52
Power Management	56
Information Sent to Lexmark	58
Accessibility	58
Restore Factory Defaults	59
Maintenance	59
Configuration Menu	59
Out of Service Erase	62
Visible Home Screen Icons	62
About this Printer	63
Print	63
Layout	63
Setup	65
Quality	65
Job Accounting	66
XPS	67
PDF	68
PostScript	68
PCL	68
HTML	70
Image	70
Paper	71
Tray Configuration	71
Media Configuration	72
Universal Setup	72
Media Types	72
USB Drive	73
Flash Drive Print	73
Network/Ports	74
Network Overview	74
Wireless	75
Ethernet	77
TCP/IP	79
SNMP	81
IPSec	82
802.1x	83
LPD Configuration	83
HTTP/FTP Settings	84
ThinPrint	84
USB	85
Google Cloud Print	85
Wi-Fi Direct	86
Security	87
Login Methods	87
Manage Permissions	87
Local Accounts	88
Default Login Methods	88
Schedule USB Devices	89
Security Audit Log	89
Login Restrictions	92
Confidential Print Setup	92
Erase Temporary Data Files	93
Solutions LDAP Settings	93
Disk Encryption	93
Mobile Services Management	94
Miscellaneous	94
Reports	95
Menu Settings Page	95
Device	95
Print	95
Network	95
Help	95
Troubleshooting	96
Troubleshooting	96
Printing the Menu Settings Page	96
Securing the printer	97
Locating the security slot	97
Erasing printer memory	97
Erasing printer hard disk memory	97
Encrypting the printer hard disk	98
Restoring factory default settings	98
Statement of Volatility	98
Maintaining the printer	100
Adjusting the speaker volume	100
Adjusting the default internal speaker volume	100
Adjusting the default headphone volume	100
Networking	101
Connecting the printer to a Wi-Fi network	101
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	101
Deactivating the Wi-Fi network	102
Changing the printer port settings after installing an internal solutions port	102
Cleaning the printer	103
Ordering parts and supplies	104
Checking the status of parts and supplies	104
Using genuine Lexmark parts and supplies	104
Ordering a toner cartridge	104
Ordering an imaging unit	106
Ordering a staple cartridge	107
Ordering a maintenance kit	107
Configuring supply notifications	108
Replacing parts and supplies	108
Replacing the toner cartridge	108
Replacing the imaging unit	109
Replacing the fuser	112
Replacing the hot roll fuser	114
Replacing the transfer roller	116
Replacing the pick roller	119
Replacing the pick roller in the multipurpose feeder	120
Replacing the staple cartridge in the staple finisher	123
Replacing the staple cartridge in the staple, hole punch finisher	124
Moving the printer	126
Moving the printer to another location	126
Shipping the printer	126
Saving energy and paper	127
Configuring the power save mode settings	127
Adjusting the brightness of the display	127
Conserving supplies	127
Recycling	128
Recycling Lexmark products	128
Recycling Lexmark packaging	128
Returning Lexmark cartridges for reuse or recycling	128
Clearing jams	129
Avoiding jams	129
Identifying jam locations	131
Paper jam in trays	133
Paper jam in door A	133
Paper jam in door C	136
Paper jam in the standard bin	137
Paper jam in the multipurpose feeder	138
Paper jam in the output expander	139
Paper jam in the high-capacity output expander	139
Paper jam in the 4-bin mailbox	140
Paper jam in the staple finisher	141
Paper jam in the staple, hole punch finisher	142
Staple jam in the staple finisher	143
Staple jam in the staple, hole punch finisher	146
Troubleshooting	149
Network connection problems	149
Cannot open Embedded Web Server	149
Unable to read flash drive	150
Enabling the USB port	150
Checking the printer connectivity	151
Hardware options problems	151
Cannot detect internal option	151
Defective flash detected	152
Not enough free space in flash memory for resources	152
Unformatted flash detected	152
Issues with supplies	152
Replace cartridge, printer region mismatch	152
Non-Lexmark supply	153
Paper feed problems	154
Envelope seals when printing	154
Collated printing does not work	154
Tray linking does not work	155
Paper frequently jams	156
Jammed pages are not reprinted	157
Printing problems	157
Print quality is poor	157
Blank or white pages	157
Dark print	158
Fine lines are not printed correctly	160
Folded or wrinkled paper	161
Gray background	162
Incorrect margins	165
Light print	165
Mottled print and dots	168
Paper curl	169
Print crooked or skewed	170
Solid black pages	171
Text or images cut off	173
Toner easily rubs off	175
Horizontal light bands	176
Vertical light bands	176
Vertical white lines	177
Vertical dark bands	178
Vertical dark lines or streaks	180
Vertical dark streaks with print missing	181
Repeating defects	182
Confidential and other held documents do not print	183
Slow printing	184
Print jobs do not print	186
The printer is not responding	187
Adjusting toner darkness	188
Job prints from the wrong tray or on the wrong paper	188
Contacting customer support	188
Upgrading and migrating	190
Hardware	190
Available internal options	190
Accessing the controller board	190
Installing a memory card	191
Installing an optional card	193
Installing a printer hard disk	194
Installing an internal solutions port	195
Installing the 250- or 550-sheet tray	199
Installing the 2100-sheet tray	200
Installing the 4-bin mailbox	202
Installing the output expander or high-capacity output expander	205
Installing the staple finisher	209
Installing the staple, hole punch finisher	212
Software	215
Supported operating systems	215
Installing the printer software	216
Adding available options in the print driver	216
Firmware	216
Exporting or importing a configuration file	216
Updating firmware	217
Notices	218
Product information	218
Edition notice	218
GOVERNMENT END USERS	218
Trademarks	219
Licensing notices	219
Noise emission levels	219
Waste from Electrical and Electronic Equipment (WEEE) directive	220
India E-Waste notice	220
Product disposal	220
Static sensitivity notice	220
ENERGY STAR	221
Temperature information	221
Laser notice	221
Power consumption	222
Product power consumption	222
Sleep Mode	222
Hibernate Mode	223
Off mode	223
Total energy usage	223
Regulatory notices for wireless products	223
Modular component notice	223
Exposure to radio frequency radiation	223
Industry Canada (Canada)	223
European Community (EC) directives conformity	224
Federal Communications Commission (FCC) compliance information statement	225
Notice to users of Class A products in Brazil	226
European Community (EC) directives conformity	226
Radio interference notice	226
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	227