Lexmark Optra T610 Administrator's Guide (1.4 MB) - Page 133

Printing problems, Ready, PCL SmartSwitch, SETUP MENU, Honor DSR - windows 7 driver for

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Printing problems If the suggested corrective action does not fix the problem, call your service representative. Problem Action Job did not print or incorrect characters printed. Make sure Ready displays on the operator panel before you send a job to print. Press Go to return to Ready. Make sure there is print material loaded in the printer. Press Go to return to Ready. Verify that the printer is using the correct printer language. • Verify that the correct printer driver is being used. • Make sure the parallel, serial, or USB cable is firmly plugged in at the back of the printer. • Check the cable connection. Make sure you are using the correct cable. Use IEEE 1284-compliant parallel cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft). If you use RS-232 Serial, verify that a null modem cable is used. • If the printer is connected through a switch box, try a direct connection. • Verify that the correct paper size is selected through the operator panel, in the printer driver, or in the software application setting. • Make sure PCL SmartSwitch and PS SmartSwitch are set to On. • If a print spooler is used, verify that the spooler is not stalled. • If you print across a network or on a Macintosh, see "Network printing problems" on page 142. Check the printer interface from the SETUP MENU. Determine which host interface you are using. Print a menu settings page to verify that the current interface settings are correct. See "Printing the menu settings page" on page 9. If you are using serial interface: • Make sure Honor DSR is set to Off. • Check the protocol, baud, parity, and data bit settings. The settings on the printer and on the host computer should match. Connected to the USB port, but Make sure you are using Windows 98 or another USB-capable operating system supported by Lexmark. the printer will not print. Solving Printer Problems 133

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133
Solving Printer Problems
Printing problems
If the suggested corrective action does not fix the problem, call your service
representative.
Problem
Action
Job did not print or incorrect
characters printed.
Make sure
Ready
displays on the operator panel before you send a job to print. Press
Go
to return to
Ready
.
Make sure there is print material loaded in the printer. Press
Go
to return to
Ready
.
Verify that the printer is using the correct printer language.
•
Verify that the correct printer driver is being used.
•
Make sure the parallel, serial, or USB cable is firmly plugged in at the back of the printer.
•
Check the cable connection. Make sure you are using the correct cable. Use IEEE 1284-compliant parallel
cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft). If you use RS-232 Serial,
verify that a null modem cable is used.
•
If the printer is connected through a switch box, try a direct connection.
•
Verify that the correct paper size is selected through the operator panel, in the printer driver, or in the
software application setting.
•
Make sure
PCL SmartSwitch
and
PS SmartSwitch
are set to
On
.
•
If a print spooler is used, verify that the spooler is not stalled.
•
If you print across a network or on a Macintosh, see
“
Network printing problems
”
on page 142
.
Check the printer interface from the
SETUP MENU
.
Determine which host interface you are using. Print a menu settings page to verify that the current interface
settings are correct. See
“
Printing the menu settings page
”
on page 9
.
If you are using serial interface:
•
Make sure
Honor DSR
is set to
Off
.
•
Check the protocol, baud, parity, and data bit settings. The settings on the printer and on the host computer
should match.
Connected to the USB port, but
the printer will not print.
Make sure you are using Windows 98 or another USB-capable operating system supported by Lexmark.