Lexmark Pinnacle Pro901 User's Guide - Page 154
Error Message, What it indicates, Possible solutions, Phone Line Not Connected
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Error Message: Unsupported Compression Unsupported Resolution Unrecoverable Fax Error Fax Modem Error Phone Line is connected to the incorrect jack on the back of the machine. Digital line detected Failed to Connect Phone Line Error Phone Line Not Connected Phone Line Busy What it indicates: Possible solutions: The fax modem of the receiving fax machine does not support data compression. Fax modems compress data to speed up transmission, but the receiving fax modem needs to have the same compression code. • Lower the transmission speed of the fax modem, and then resend the fax. • Enable Auto Fax Conversion. The receiving fax machine does not support the scan resolution of the document that you are sending. • Lower the fax quality. • Enable Auto Fax Conversion. The fax modem encountered critical Turn off the printer, turn it back on, and errors. then resend the fax. The fax modem of the printer may be Turn off the printer, turn it back on, and busy, or the fax modem may have then resend the fax. encountered problems during transmission. The telephone cable is connected to Connect the phone cable to the port the wrong port on the back of the on the back of the printer. printer. The printer is connected to a digital line. The printer is an analog device and must be connected to an analog line. To connect the printer to a digital line, you must use a digital line converter or a filter. For more information, see the "Setting up the printer to fax" section. The printer cannot detect a dial tone. See the "Fax troubleshooting checklist." Your telephone line or the telephone line of the receiving fax machine is busy. This happens especially if the printer is sharing the line with other devices (telephone, answering machine). • Set the printer to redial. • Increase the time between the redial attempts. • Place a test call to the number to which you want to send a fax to make sure that it is working correctly. • If the telephone line is being used by another device, then wait until the other device is finished before sending the fax. • Schedule to resend the fax at a later time. • Set the printer to scan before dialing. The scanned document is saved in the printer memory. The printer can then retrieve it and automatically redial the number. Troubleshooting 154