Lexmark W840 Troubleshooting Guide - Page 3

Option Action Internal print server Make sure the internal print server (also called an internal network adapter or INA) is securely connected to the printer system board. Make sure you are using the correct cable, that it is securely connected, and the network software is correctly set up. See the drivers CD that shipped with your printer for more details. High capacity feeder (2000sheet drawer) See Solving 2000-sheet drawer problems. Printer Make sure printer memory is securely memory connected to the printer system board. USB/ Make sure the USB/parallel interface card is Parallel securely connected to the printer system interface board. Make sure you are using the correct cable and that it is securely connected. Solving 2000-sheet drawer problems The elevator tray does not raise when the loading door is closed, or the elevator tray does not lower when the door is opened and the elevator button is pushed Check the following: • The printer is properly attached to the 2000sheet drawer. • The printer is powered on. • The power cord is plugged firmly into the back of the 2000-sheet drawer. • The power cord is plugged into an outlet. • The outlet has power. The elevator tray lowers unexpectedly Check to see if the printer is out of print media or has a jam. More than one sheet of print media is fed, or a sheet is fed improperly Remove the print media in the printer paper path, and check the stack to ensure the print media has been loaded properly. Be sure to remove the top and bottom sheets of each ream of paper that is loaded. A jam occurs Remove the print media in the printer paper path, and check the stack to ensure the print media has been loaded properly. Be sure to remove the top and bottom sheets of each ream of paper that is loaded. Rubber feed rollers do not turn to advance print media Check the following: • The power cord is plugged firmly into the back of the 2000-sheet drawer. • The power cord is plugged into an outlet. • The outlet has power. Consistent misfeeds or jams in the drawer Try the following: • Flex the paper. • Turn the print media over. Check the following: • Drawer is properly installed. • Print media is loaded correctly. • Print media is not damaged. • Print media meets specifications. • Guides are positioned correctly for the print media size selected. Service messages A service message indicates printer failure that may require service. Turn the printer off, wait about 10 seconds, and then turn the printer on. If the error recurs, write down the error number, the problem, and a detailed description. Call for service. Solving paper feed problems Paper frequently jams You are using paper that does not meet the printer specifications. Use recommended paper and other specialty media. See the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for detailed specifications. For information that can help prevent jams from occurring, see the Clearing Jams Guide. You have loaded too much paper or too many envelopes. Make sure the stack of paper you load does not exceed the maximum stack height indicated at the front of the tray or on the multipurpose feeder. Guides in the selected tray are not set to the appropriate position for the size paper loaded. Move the guides in the tray to the correct position. The paper has absorbed moisture due to high humidity. Load paper from a fresh package. Store paper in its original wrapper until you load it. The Paper Jam message remains after you remove the jammed paper. Clear paper from the entire paper path, and then press . The page that jammed does not reprint after you clear the jam. Set Jam Recovery to Auto or On. For more information, see the Menus and Messages Guide