Removing an external print server
.........................................................................................................................................
148
Cable is not connected, is loose, or is damaged
................................................................................................................
148
Printer is plugged in but does not print
...............................................................................................................................
149
Printer is trying to print to File
.................................................................................................................................................
149
Printer cannot communicate with computers over peer-to-peer network
............................................................
149
Printer is not able to communicate with the computer
.................................................................................................
151
Problems when copying, scanning, or faxing
....................................................................................................................
151
Wrong printer is attached
..........................................................................................................................................................
151
Updating the printer software
.................................................................................................................................................
151
Bidirectional communication is not established
...............................................................................................................
152
Experiencing poor quality or incorrect output
..................................................................................................................
152
Cannot print from digital camera using PictBridge
.........................................................................................................
153
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera
............................
153
Jams and misfeeds troubleshooting
..........................................................................................................................
154
How to clear and avoid paper jams
........................................................................................................................................
154
Paper jam in the Automatic Document Feeder (ADF)
.....................................................................................................
154
Paper jam in the printer
..............................................................................................................................................................
155
Paper jam in the paper support
...............................................................................................................................................
156
Paper or specialty media misfeeds
.........................................................................................................................................
156
Printer does not feed paper, envelopes, or specialty media
.........................................................................................
157
Banner paper jams
.......................................................................................................................................................................
157
Paper continues to jam
...............................................................................................................................................................
158
Memory card troubleshooting
.....................................................................................................................................
158
Memory card cannot be inserted
............................................................................................................................................
158
Nothing happens when memory card is inserted
............................................................................................................
159
Copy troubleshooting
.....................................................................................................................................................
159
Copier does not respond
...........................................................................................................................................................
159
Scanner unit does not close
......................................................................................................................................................
160
Poor copy quality
..........................................................................................................................................................................
160
Partial document or photo copies
..........................................................................................................................................
161
Scan troubleshooting
......................................................................................................................................................
161
Scanner does not respond
........................................................................................................................................................
161
Scan was not successful
.............................................................................................................................................................
162
Scanning takes too long or freezes the computer
............................................................................................................
162
Poor scanned image quality
.....................................................................................................................................................
163
Partial document or photo scans
............................................................................................................................................
163
Cannot scan to a computer over a network
........................................................................................................................
164
Fax troubleshooting
.........................................................................................................................................................
164
Cannot send or receive a fax
.....................................................................................................................................................
164
Can send but not receive faxes
................................................................................................................................................
166
Can receive but not send faxes
................................................................................................................................................
167
Printer receives a blank fax
........................................................................................................................................................
168
Received fax has poor print quality
........................................................................................................................................
168
Caller ID information is not displayed
...................................................................................................................................
169
Contents
9