Home » Lexmark Manuals » Multifunction Devices » Lexmark X658 » Manual Viewer

Lexmark X658 User's Guide - Page 263

Troubleshooting, Solving basic printer problems

Add to My Manuals
Save this manual to your list of manuals

Page 263 highlights

Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electronic equipment plugged into the outlet is working. • The printer is turned on. Check the printer power switch. • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem. Printer control panel display is blank or displays only diamonds The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer on. If Ready does not appear, then turn the printer off and contact Customer Support. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you want to print in Adobe Acrobat. 2 Click the printer icon. The Print dialog appears. 3 Select Print as image. 4 Click OK. Error message about reading USB drive appears Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Troubleshooting 263

Section	Page
Contents	2
Safety information	13
Learning about the printer	15
Finding information about the printer	15
Printer configurations	16
Selecting a location for the printer	16
Basic functions of the scanner	17
Understanding the ADF and scanner glass	18
Understanding the printer control panel	19
Understanding the home screen	20
Using the touch-screen buttons	22
Additional printer setup	26
Installing internal options	26
Available internal options	26
Accessing the system board to install internal options	27
Installing a memory card	29
Installing a flash memory or firmware card	30
Installing an Internal Solutions Port	33
Installing a printer hard disk	39
Installing a fax card	43
Attaching cables	45
Verifying printer setup	46
Printing a menu settings page	46
Printing a network setup page	47
Setting up the printer software	47
Installing printer software	47
Updating available options in the printer driver	48
Setting up wireless printing	49
Information you will need to set up the printer on a wireless network	49
Installing the printer on a wireless network (Windows)	50
Installing the printer on a wireless network (Macintosh)	51
Installing the printer on a wired network	54
Changing port settings after installing a new network Internal Solutions Port	57
Setting up serial printing	59
Setting up the printer to fax	61
Choosing a fax connection	61
Using an RJ11 adapter	61
Connecting directly to a telephone wall jack in Germany	65
Connecting to a telephone	66
Connecting to an answering machine	67
Connecting to a computer with a modem	69
Setting the outgoing fax name and number	70
Setting the date and time	70
Turning Daylight Saving Time on	71
Loading paper and specialty media	72
Setting the Paper Size and Paper Type	72
Configuring Universal paper settings	72
Loading the standard or optional 250-sheet or 550-sheet tray	73
Loading the 2000-sheet tray	76
Loading the multipurpose feeder	80
Loading the envelope feeder	82
Linking and unlinking trays	83
Linking trays	83
Unlinking trays	84
Assigning a custom paper type name	84
Changing a Custom Type <x> name	84
Paper and specialty media guidelines	86
Paper guidelines	86
Paper characteristics	86
Unacceptable paper	87
Selecting paper	87
Selecting preprinted forms and letterhead	87
Using recycled paper and other office papers	88
Storing paper	88
Supported paper sizes, types, and weights	89
Paper sizes supported by the printer	89
Paper types and weights supported by the printer	91
Paper types and weights supported by the finisher	91
Copying	93
Making copies	93
Making a quick copy	93
Copying using the ADF	93
Copying using the scanner glass	94
Copying photos	94
Copying on specialty media	94
Making transparencies	94
Copying to letterhead	95
Customizing copy settings	95
Copying from one size to another	95
Making copies using paper from a selected tray	96
Copying a document that contains mixed paper sizes	96
Copying on both sides of the paper (duplexing)	97
Reducing or enlarging copies	97
Adjusting copy quality	98
Collating copies	98
Placing separator sheets between copies	99
Copying multiple pages onto a single sheet	99
Creating a custom job (job build)	100
Job interrupt	101
Placing information on copies	101
Placing the date and time at the top of each page	101
Placing an overlay message on each page	101
Canceling a copy job	102
Canceling a copy job while the document is in the ADF	102
Canceling a copy job while copying pages using the scanner glass	102
Canceling a copy job while the pages are being printed	102
Understanding the copy screens and options	102
Copy from	102
Copy to	102
Scale	103
Darkness	103
Content	103
Sides (Duplex)	103
Collate	103
Options	103
Improving copy quality	105
E-mailing	106
Getting ready to e-mail	106
Setting up the e-mail function	106
Configuring the e-mail settings	107
Creating an e-mail shortcut	107
Creating an e-mail shortcut using the Embedded Web Server	107
Creating an e-mail shortcut using the touch screen	107
E-mailing a document	108
Sending an e-mail using the touch screen	108
Sending an e-mail using a shortcut number	108
Sending an e-mail using the address book	108
Customizing e-mail settings	109
Adding e-mail subject and message information	109
Changing the output file type	109
Canceling an e-mail	110
Understanding e-mail options	110
Original Size	110
Sides (Duplex)	110
Orientation	110
Binding	110
E-mail Subject	110
E-mail File Name	110
E-mail Message	111
Resolution	111
Send As	111
Content	111
Advanced Options	111
Faxing	112
Sending a fax	112
Sending a fax using the printer control panel	112
Sending a fax using the computer	113
Creating shortcuts	113
Creating a fax destination shortcut using the Embedded Web Server	113
Creating a fax destination shortcut using the touch screen	114
Using shortcuts and the address book	114
Using fax shortcuts	114
Using the address book	114
Customizing fax settings	115
Changing the fax resolution	115
Making a fax lighter or darker	115
Sending a fax at a scheduled time	116
Viewing a fax log	116
Blocking junk faxes	116
Canceling an outgoing fax	117
Canceling a fax while the original documents are still scanning	117
Canceling a fax after the original documents have been scanned to memory	117
Understanding fax options	117
Original Size	117
Content	117
Sides (Duplex)	118
Resolution	118
Darkness	118
Advanced Options	118
Improving fax quality	119
Holding and forwarding faxes	119
Holding faxes	119
Forwarding a fax	120
Scanning to an FTP address	121
Scanning to an FTP address	121
Scanning to an FTP address using the keypad	121
Scanning to an FTP address using a shortcut number	122
Scanning to an FTP address using the address book	122
Creating shortcuts	122
Creating an FTP shortcut using the Embedded Web Server	122
Creating an FTP shortcut using the touch screen	123
Understanding FTP options	123
Original Size	123
Sides (Duplex)	123
Orientation	123
Binding	123
Resolution	123
Send As	124
Content	124
Advanced Options	124
Improving FTP quality	125
Scanning to a computer or flash drive	126
Scanning to a computer	126
Scanning to a flash drive	127
Understanding scan profile options	127
Quick Setup	127
Format Type	128
Compression	128
Default Content	128
Color	128
Original Size	128
Orientation	128
Sides (Duplex)	128
Darkness	128
Resolution	129
Advanced Imaging	129
Improving scan quality	129
Printing	130
Printing a document	130
Printing on specialty media	130
Tips on using letterhead	130
Tips on using transparencies	131
Tips on using envelopes	131
Tips on using labels	132
Tips on using card stock	132
Printing confidential and other held jobs	133
Holding jobs in the printer	133
Printing confidential and other held jobs from Windows	134
Printing confidential and other held jobs from a Macintosh computer	134
Printing from a flash drive	135
Printing information pages	136
Printing a directory list	136
Printing the print quality test pages	136
Canceling a print job	136
Canceling a print job from the printer control panel	136
Canceling a print job from the computer	137
Clearing jams	139
Avoiding jams	139
Understanding jam numbers and locations	140
200 and 201 paper jams	140
202 paper jam	142
230–239 paper jams	143
240–249 paper jams	144
250 paper jam	145
260 paper jam	146
270–279 paper jams	146
280–282 paper jams	146
283 staple jams	147
290–294 paper jams	149
Understanding printer menus	151
Menus list	151
Paper menu	152
Default Source menu	152
Paper Size/Type menu	152
Configure MP menu	155
Envelope Enhance	156
Substitute Size menu	156
Paper Texture menu	156
Paper Weight menu	158
Paper Loading menu	160
Custom Types menu	161
Custom Names menu	161
Custom Scan Sizes menu	162
Custom Bin Names menu	162
Universal Setup menu	162
Bin Setup menu	163
Reports menu	164
Network/Ports menu	166
Active NIC menu	166
Standard Network or Network <x> menus	166
SMTP Setup menu	168
Network Reports menu	168
Network Card menu	169
TCP/IP menu	169
IPv6 menu	170
Wireless menu	171
AppleTalk menu	171
NetWare menu	172
LexLink menu	173
Standard USB menu	173
Parallel <x> menu	175
Serial <x> menu	177
Security menu	179
Miscellaneous menu	179
Confidential Print menu	180
Disk Wiping menu	181
Security Audit Log menu	182
Set Date/Time menu	183
Settings menu	183
General Settings menu	183
Copy Settings menu	191
Fax Settings menu	196
E-mail Settings menu	205
FTP Settings menu	210
Flash Drive menu	213
Print Settings	218
Help menu	229
Understanding printer messages	231
List of status and error messages	231
Answering	231
Busy	231
Call complete	231
Change <src> to <x>	231
Check tray <x> connection	231
Close door or insert cartridge	232
Close finisher side door	232
Connect <x>bps	232
Dialing	232
Disk corrupted	232
Disk Full - Scan Job Canceled	232
Fax failed	232
Fax memory full	232
Fax partition inoperative. Contact system administrator.	233
Fax server 'To Format' not set up. Contact system administrator.	233
Fax Station Name not set up	233
Fax Station Number not set up	233
Flushing buffer	233
Insert staple cartridge	233
Insert Tray <x>	233
Install bin <x>	234
Install envelope feeder	234
Install Tray <x>	234
Invalid PIN	234
Job stored for delayed transmission	234
Line busy	234
Load <src> with <x>	235
Load manual feeder with <x>	235
Load staples	235
Memory full, cannot print faxes	235
Network/Network <x>	235
No analog phone line connected to modem, fax is disabled.	235
No answer	236
No dial tone	236
Queued for sending	236
Ready	236
Reattach bin <x>	236
Reattach bin <x> – <y>	236
Reattach envelope feeder	237
Receive complete	237
Receiving page <n>	237
Remove packaging material, check <x>	237
Remove paper from <linked bin set name>	237
Remove paper from all bins	238
Remove paper from bin <x>	238
Remove paper from standard output bin	238
Replace <x> if restarting job.	238
Replace wiper	238
Restore Held Jobs?	238
Scan Document Too Long	239
Scanner ADF Cover Open	239
Scanner Jam Access Cover Open	239
Securely clearing disk space	239
Sending page <n>	239
Serial <x>	239
Set clock	239
SMTP server not set up. Contact system administrator.	239
Some held jobs were not restored	239
Untitled	239
System busy, preparing resources for job.	239
System busy, preparing resources for job. Deleting held job(s).	239
Unsupported disk	239
Unsupported USB device, please remove	240
Unsupported USB hub, please remove	240
USB/USB <x>	240
Waiting for redial	240
30 Invalid refill, change cartridge	240
31 Replace defective cartridge	240
32 Cartridge part number unsupported by device	240
34 Short paper	240
35 Insufficient memory to support Resource Save feature	240
37 Insufficient memory to collate job	241
37 Insufficient memory for Flash Memory Defragment operation	241
37 Insufficient memory, some Held Jobs were deleted	241
37 Insufficient memory, some held jobs will not be restored	241
38 Memory full	241
39 Complex page, some data may not have printed	241
42.xy Cartridge region mismatch	241
50 PPDS font error	242
51 Defective flash detected	242
52 Not enough free space in flash memory for resources	242
53 Unformatted flash detected	242
54 Network <x> software error	242
54 Serial option <x> error	242
54 Standard network software error	243
55 Unsupported option in slot <x>	243
56 Parallel port <x> disabled	243
56 Serial port <x> disabled	243
56 Standard parallel port disabled	243
56 Standard USB port disabled	244
56 USB port <x> disabled	244
57 Configuration change, held jobs were not restored	244
58 Too many bins attached	244
58 Too many disks installed	244
58 Too many flash options installed	245
58 Too many trays attached	245
59 Incompatible envelope feeder	245
59 Incompatible output bin <x>	245
59 Incompatible tray <x>	245
61 Remove defective disk	245
62 Disk full	246
63 Unformatted disk	246
80 Routine maintenance needed	246
88 Cartridge low	246
88.yy Cartridge nearly low	246
88.yy Replace cartridge	246
200–282.yy paper jam	246
283 Staple jam	246
290-294.yy scanner jam	246
293 Replace all originals if restarting job.	247
293.02 Flatbed Cover Open	247
840.01 Scanner Disabled	247
841-846 Scanner Service Error	247
900–999 Service <message>	247
1565 Emulation error, load emulation option	248
Maintaining the printer	249
Cleaning the exterior of the printer	249
Cleaning the scanner glass	249
Adjusting scanner registration	250
Storing supplies	252
Conserving supplies	252
Checking the status of supplies	252
Checking the status of supplies from the printer control panel	252
Checking the status of supplies from a network computer	252
Ordering supplies	253
Ordering print cartridges	253
Ordering a maintenance kit	254
Ordering a fuser	255
Ordering an ADF maintenance kit	255
Ordering a transfer roller	255
Ordering charge rolls	255
Ordering pick rollers	255
Ordering ADF replacement parts	256
Ordering staple cartridges	256
Recycling Lexmark products	256
Moving the printer	256
Before moving the printer	256
Moving the printer to another location	257
Setting the printer up in a new location	257
Shipping the printer	258
Administrative support	259
Finding advanced networking and administrator information	259
Using the Embedded Web Server	259
Checking the device status	259
Setting up e-mail alerts	259
Viewing reports	260
Adjusting the brightness of the display	260
Adjusting Power Saver	261
Restoring the factory default settings	261
Troubleshooting	263
Solving basic printer problems	263
Printer control panel display is blank or displays only diamonds	263
Solving printing problems	263
Multiple-language PDFs do not print	263
Error message about reading USB drive appears	263
Jobs do not print	264
Confidential and other held jobs do not print	264
Job takes longer than expected to print	265
Job prints from the wrong tray or on the wrong paper	265
Incorrect characters print	265
Tray linking does not work	266
Large jobs do not collate	266
Unexpected page breaks occur	266
Solving copy problems	267
Copier does not respond	267
Scanner unit does not close	267
Poor copy quality	267
Partial document or photo copies	269
Solving scanner problems	269
Checking an unresponsive scanner	269
Scan was not successful	269
Scanning takes too long or freezes the computer	270
Poor scanned image quality	270
Partial document or photo scans	270
Cannot scan from a computer	271
Solving fax problems	271
Caller ID is not shown	271
Cannot send or receive a fax	271
Can send but not receive faxes	273
Can receive but not send faxes	274
Received fax has poor print quality	274
Solving option problems	275
Option does not operate correctly or quits after it is installed	275
Paper trays	275
2000-sheet tray	276
Envelope feeder	276
Output options	277
Flash memory card	277
Hard disk with adapter	277
Internal Solutions Port	277
Memory card	277
Solving paper feed problems	278
Paper frequently jams	278
Paper jam message remains after jam is cleared	278
Page that jammed does not reprint after you clear the jam	278
Solving print quality problems	279
Isolating print quality problems	279
Blank pages	279
Characters have jagged or uneven edges	280
Clipped images	280
Ghost images	280
Gray background	281
Incorrect margins	281
Paper curl	282
Print irregularities	282
Repeating defects	283
Skewed print	284
Solid black or white streaks	284
Print is too light	285
Print is too dark	286
Solid color pages	287
Streaked vertical lines	287
Toner fog or background shading appears on the page	288
Toner rubs off	288
Toner specks	289
Transparency print quality is poor	289
Embedded Web Server does not open	289
Check the network connections	289
Check the network settings	290
Contacting Customer Support	290
Notices	291