Lexmark X782e Troubleshooting Guide - Page 1

Lexmark™ X782 Clearing Jams Guide Online customer support Customer support is available on the Lexmark Web site at www.lexmark.com. Calling for service When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. See the label behind the toner waste container door of the printer for this information. The toner waste container door is on the left side of the printer. The serial number is also listed on the menu settings page. For service in the U.S. or Canada, call 1-800Lexmark (1-800-539-6275). For other countries/ regions, visit the Lexmark Web site at www.lexmark.com Note: When calling for service, call from the location of the printer. Checking an unresponsive printer If your printer is not responding, first make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electrical equipment plugged into the outlet is working. • The printer is turned on. • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. • The scanner cable is securely attached to the MFP and printer. • Remove the printer operator panel cover, and verify a menu screen is displayed, then replace the cover. Once you have checked each of these possibilities, turn the printer off, wait at least 10 seconds, and then turn the printer back on. This often fixes the problem. Locating the port name and IP address The port name appears in the upper right corner of the MFP home screen and the IP address appears in the upper left corner of the MFP home screen when the MFP is connected to a network. The address also appears on the network setup page. To print a network setup page a Touch the key icon on the MFP control panel. b Touch Reports. c Touch Network Setup Page or Network Setup Page. For more information, see "Assigning a printer IP address" in the MFP Setup guide. Solving printing problems Multilanguage PDFs do not print 1 Open the document you want to print in Adobe Acrobat. 2 Click the printer icon. 3 The Print dialog box appears. 4 Check the Print as image box. Note: For Acrobat 7.x or later, click the advanced button to display the Print as Image option. 5 Click OK. The operator panel display is blank or displays only diamonds Turn the printer off, wait about 10 seconds, and turn the printer back on. Performing Self Test appears on the display. When the test is completed, the Ready message is displayed. If the messages do not appear, turn the printer off and call for service. The message Error reading USB drive appears when using a USB device The USB device you are using may not be supported or has an error. Only specific USB flash memory devices are supported. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com.