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Lexmark Z12 User's Guide for Macintosh (2.5 MB) - Page 55

Characters are missing or unexpected, Problems with transparencies, photos, or envelopes - printer problems

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Page 55 highlights

Steps to basic printing Maintaining your printer Troubleshooting Appendix Index Troubleshooting Characters are missing or unexpected • Make sure your Lexmark Z12 printer driver is selected as the default printer. • Your printer may have bidirectional communication problems. For help, see page 46. Problems with transparencies, photos, or envelopes Glossy photo papers or transparencies stick together • Remove each page as it exits the printer and allow it to dry before stacking. • Use a photo paper or transparency designed for use with an inkjet printer. Transparencies or photos contain white lines • From the Print Quality area, select High Quality. For help, see page 19. • Clean the print nozzles. For help, see page 37. Printer does not feed envelopes or specialty papers For help, see page 50. 55

Section	Page
Lexmark™ Z12 Color Jetprinter™ User’s Guide for Mac OS 8.6 and Mac OS 9	2
Tips for using this guide	2
Steps to basic printing	3
Step 1: Insert the appropriate print cartridge	4
Step 2: Load the paper	5
Loading specialty paper	6
Step 3: Customize the printing options	13
Changing the page settings	19
Changing the print settings from an application	19
Changing the print settings from the desktop	20
Changing the printing options for specialty paper	21
Step 4: Print your document	25
Maintaining your printer	26
Using the Control Panel	27
Installing or replacing a print cartridge	29
Improving print quality	35
Aligning the print cartridge	35
Cleaning the print nozzles	37
Wiping print nozzles and contacts	40
Preserving print cartridges	41
Storing an extra print cartridge	42
Removing a print cartridge from the storage unit	43
Troubleshooting	44
General printing problems	45
Printer doesn’t print or prints slowly	46
Printer is plugged in but doesn’t print	47
Test page does not print	48
Printer ejects a blank page after appearing to print	48
Printer prints very slowly	48
Paper misfeeds or jams	49
Paper misfeeds or multiple sheets feed through the printer	49
Printer does not feed envelopes or specialty papers	50
Printer has a paper jam	51
Document prints with mistakes or poor quality	51
Print is too dark or smudged	51
Vertical straight lines are not smooth	52
Print smears on the page	52
Printed pages have alternating bands of light and dark print (intermittent printing)	53
Print quality is poor at the left, right, top, or bottom edge of page	53
Printed characters are improperly formed or misaligned	54
Colors on the printout differ from the colors on the screen	54
Colors on the printout are faded	54
Characters are missing or unexpected	55
Problems with transparencies, photos, or envelopes	55
Glossy photo papers or transparencies stick together	55
Transparencies or photos contain white lines	55
Printer does not feed envelopes or specialty papers	55
Error messages and flashing lights	56
Paper Jam message	56
Ink Low message	56
The Power light is on and the Paper Feed light is blinking	56
The Power light and Paper Feed light are blinking	56
Installing printer software	57
Uninstalling printer software	58
Power supply	58