Linksys SD208 Warranty Information for Cisco Small Business Products - Page 3

Q & A Q. How will the Cisco Small Business Support Center help me? A. Technical support by telephone for Cisco Small Business products will be provided for the first 12 months following the date of purchase by the original end-user purchaser. One of our professional technicians will work to resolve your issue and help get your Cisco Small Business product up and running. After the first 12 months, all technical support calls will be subject to a fee at the then-current rate. During the product warranty period, the Cisco technician will determine whether the difficulty is the result of the Cisco Small Business product and whether your product contains a defect. If the resolution to your problem requires a hardware replacement, the Cisco technician will create a return materials authorization (RMA) for the warranty return process. This number will enable you to return your merchandise to Cisco for a replacement product. Q. What other support resources are available? A. The Cisco Small Business Support Community is a collaborative space for partners, customers, and Cisco to share their knowledge and expertise on small-business networking and communications. You can find answers to many technical and support questions in the Cisco Small Business Support Community. If you have a new issue, you can get input from your online colleagues around the world. Visit www.cisco.com/go/smallbizsupport. Q. Do I need to send the box, manuals, disks, and power adapter when returning the product to Cisco? A. Ship only the defective unit(s) that will be replaced by your RMA. Do not return manuals, disks, dongles, couplers, brackets, or mounting hardware. Q. Who is responsible for shipping? A. To Cisco: Cisco Small Business customers are responsible for shipping the defective unit to Cisco and for providing the appropriate export documentation, if required. From Cisco: Cisco is responsible for paying shipping charges only. Customer is responsible for brokerage fees, taxes, customs fees, and duties incurred. Q. What is the turnaround time for Cisco to return a replacement product? A. There are two types of warranties: advanced replacement and return to factory (RTF). For RTF, Cisco will ship a replacement product to the address you provide one to three business days after receiving and processing your defective product. For advanced replacement 10 business day, Cisco will ship the replacement product within the 10-day period. For advanced replacement next business day (NBD) or same day ship (SDS), Cisco will ship the replacement the same day that the RMA is received before 2 p.m. local time. Q. Can Cisco determine if my unit is under warranty from the product serial number or my registration of the product? A. No. Your product warranty depends on when you purchased your unit and whether you have a proof of purchase (receipt, invoice, or packing slip). Cisco Technical Support requires your proof of purchase in order to verify your product is under warranty. Q. How do I upgrade my Cisco Small Business product? A. Cisco does not offer refunds or product upgrades. Cisco will replace defective products under warranty for the same product only. Q. What is the procedure for a refund? A. Refunds are provided by the Cisco Small Business reseller within the period of time the reseller allows. Cisco does not provide refunds. There are no exceptions. © 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 3 of 4