Logitech Harmony Smart User Guide - Page 40
Troubleshooting - control firmware
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Logitech Harmony Smart Control Reset Favorites If you have made any changes to the Favorites list, you can reset it to the 25 most popular channels for your location here. Auto lock By default, your smartphone will stay awake while the Harmony App is running so that you have instant access to your remote control functions. You can disable this here if you prefer your smartphone to go to sleep on its usual schedule. Haptic feedback In devices that support vibration, the Harmony app gives tactile feedback when certain commands and gestures are used. You can turn this feature on or off here. Customer support Provides a link to view self-help articles, FAQs, and support contact information. Can also send logs from Harmony Hub to Logitech for troubleshooting. Privacy Policy Displays the Logitech Harmony Privacy Policy. About Email ID (for MyHarmony) Hub Name Hub FW (firmware number) Hub IP Address App Version Build Number Last Sync Troubleshooting Setup problems Once you complete the setup process through MyHarmony, your Harmony Smart Control system should work properly to control your devices. Here are common troubleshooting tips. If you do not find the solution to your problem here, the Harmony Smart Control online support articles and user community can also help troubleshoot unique issues. Refer to Support for more information. Symptom I tap an Activity and one or more devices does not turn on Possible Cause The Smart Control system is out of sync with your devices By default all devices are assigned to the hub and blaster. If one or more of your devices needs to be Solution Use Help or Edit devices and to restore synchronization. Remove any physical obstructions or reposition the mini blasters and try again. If that doesn't solve the problem, use Help or Edit devices and to restore synchronization. See Also Harmony Smart Control On-Remote Help Harmony Smart Control On-Remote Help 40