Mackie Mackie Control Original Mackie Control Quick Start Guide - Page 7

Quick-Start Guide MACKIE CONTROL and MACKIE CONTROL EXTENDER LIMITED WARRANTY Please keep your sales receipt in a safe place. A. Mackie warrants all materials, workmanship and proper operation of this product for a period of two years from the original date of purchase. If any defects are found in the materials or workmanship or if the product fails to function properly during the applicable warranty period, Mackie, at our option, will repair or replace the product. This warranty applies only to equipment sold and delivered within the U.S. by Mackie or its authorized dealers. B. Failure to return the card will not void the 2-year warranty. C. Service and repairs of Mackie products are to be performed only at a factory-authorized facility (see D below). Unauthorized service, repairs, or modifications will void this warranty. D. To obtain factory-authorized service: 1. Call Mackie at 800/258-6883, 8AM to 5PM Monday through Friday (Pacific Time) to get a Return Authorization (RA). Products returned without an RA number will be refused. 2. Pack the product in its original shipping carton. If you do not have the carton, just ask for one when you get your RA number, and we'll send a shipping carton out promptly. Also include a note explaining exactly how to duplicate the problem, a copy of the sales receipt with price and date showing, and your return street address (no P.O. boxes or route numbers, please!). If we cannot duplicate the problem at the factory-authorized service center or establish the starting date of your Limited Warranty, we may, at our option, charge for service time. 3. Ship the product in its original shipping carton, freight prepaid to: Mackie Designs Inc. 16220 Wood-Red Rd. NE Woodinville, WA, 98072, USA IMPORTANT: Make sure that the RA number is plainly written on the shipping carton. E. Mackie reserves the right to inspect any products which may be the subject of any warranty claims before repair or replacement is carried out. Mackie may, at our option, require proof of the original date of purchase in the form of a dated copy of the original dealer's invoice or sales receipt. Final determination of warranty coverage lies solely with Mackie Designs Inc. F. Any Mackie product returned to Mackie and deemed eligible for repair or replacement under the terms of this warranty will be repaired or replaced within thirty days of receipt by Mackie at our Northwest Rainforest factory complex. Mackie may use refurbished parts for repair or replacement of any product. Products returned to Mackie that do not meet the terms of this Warranty will be repaired and returned C.O.D. with billing for labor, materials, return freight and insurance. Products repaired under warranty at Mackie's factory will be returned freight prepaid by Mackie to any location within the boundaries of the USA. G. Mackie warrants all repairs performed for 90 days or for the remainder of the original warranty period. Mackie assumes no responsibility for the quality or timeliness of repairs performed by Mackie Authorized Service Centers. H. This warranty is extended to the original purchaser and to anyone who may subsequently purchase this product within the applicable warranty period. I. This is your sole warranty. Mackie does not authorize any third party, including any dealer or sales representative, to assume any liability on behalf of Mackie Designs or to make any warranty for Mackie Designs Inc. J. THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE WARRANTY GIVEN BY MACKIE AND IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS AND IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE WARRANTY GIVEN ON THIS PAGE SHALL BE STRICTLY LIMITED IN DURATION TO ONE YEAR FROM THE DATE OF ORIGINAL PURCHASE FROM AN AUTHORIZED MACKIE DEALER. UPON EXPIRATION OF THE APPLICABLE WARRANTY PERIOD, MACKIE SHALL HAVE NO FURTHER WARRANTY OBLIGATION OF ANY KIND. MACKIE SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM ANY DEFECT IN THE MACKIE PRODUCT OR ANY WARRANTY CLAIM. Some states do not allow exclusion or limitation of incidental, special, or consequential damages or a limitation on how long warranties last, so some of the above limitations and exclusions may not apply to you. This warranty provides specific legal rights and you may have other rights which vary from state to state. Notice: All software products are covered solely by the warranty contained in the terms and conditions of the Mackie Designs Software License. Quick-Start Guide 7