Mackie Quad Gate/Compressor Owner's Manual - Page 19

Repair

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Owner's Manual Repair Service for Mackie products is available at a factoryauthorized service center. Service for Mackie products living outside the United States can be obtained through local dealers or distributors. If your Quad Comp/Gate needs service, follow these instructions: 1. Review the preceding troubleshooting suggestions. Please. 2. Call Tech Support at 1-800-898-3211, 7 am to 5 pm PST, to explain the problem and request a Service Request Number. Have your serial number ready. You must have an Service Request Number before you can obtain warranty service. 3. Keep this owner's manual and the detachable linecord. We don't need them to repair the unit. 8. You will need to contact the authorized service center for their latest turn-around times. The Quad Comp/Gate must be packaged in its original packing box, and must have the Service Request Number on the box. Once it's repaired, the authorized service center will ship it back by ground shipping, pre-paid (if it was a warranty repair). Note: Under the terms of the warranty, you must ship or drop-off the unit to an authorized service center. The return ground shipment is covered for those units deemed by us to be under warranty. Note: You must have a sales receipt from an authorized Mackie dealer for your unit to be considered for warranty repair. 4. Pack the Quad Comp/Gate in its original package, including endcaps and box. This is VERY IMPORTANT. Mackie is not responsible for any damage that occurs due to non-factory packaging. 5. Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, Service Request Number, and a detailed description of the problem, including how we can duplicate it. 6. Write the Service Request Number in BIG PRINT on top of the box. Units sent without the SR number will be refused. 7. Tech Support will tell you where to ship the Quad Comp/Gate for repair. We suggest insurance for all forms of cartage. Need Help? You can reach a technical support representative Monday through Friday from 7 AM to 5 PM PST at: 1-800-898-3211 After hours, visit www.mackie.com and click Support, or email us at: [email protected] Owner's Manual 19

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19
Owner’s Manual
Owner’s Manual
Repair
Service for Mackie products is available at a factory-
authorized service center. Service for Mackie products
living outside the United States can be obtained through
local dealers or distributors.
If your Quad Comp/Gate needs service, follow these
instructions:
1.
Review the preceding troubleshooting suggestions.
Please.
2.
Call Tech Support at 1-800-898-3211, 7 am to 5 pm
PST, to explain the problem and request a Service
Request Number. Have your serial number ready.
You must have an Service Request Number be-
fore you can obtain warranty service.
3.
Keep this owner’s manual and the detachable
linecord. We don’t need them to repair the unit.
4.
Pack the
Quad Comp/Gate
in its original package,
including endcaps and box. This is
VERY IMPOR-
TANT
.
Mackie is not responsible for any damage
that occurs due to non-factory packaging.
5.
Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone
number,
Service Request Number, and a detailed description
of the problem, including how we can duplicate it.
6.
Write the
Service Request Number
in
BIG PRINT
on
top of the box. Units sent without the SR number will
be refused.
7.
Tech Support will tell you where to ship the
Quad
Comp/Gate
for repair. We suggest insurance for all
forms of cartage.
8.
You will need to contact the authorized service
center for their latest turn-around times.
The
Quad
Comp/Gate
must be packaged in its original packing
box, and must have the
Service Request Number
on
the box. Once it’s repaired,
the authorized service
center
will ship it back by ground shipping, pre-paid
(if it was a warranty repair).
Note:
Under the terms of the warranty, you must ship
or drop-off the unit to an authorized service center.
The return ground shipment is covered for those
units deemed by us to be under warranty.
Note: You must have a sales receipt from
an authorized Mackie dealer for your
unit to be considered for warranty
repair.
Need Help?
You can reach a technical support representative
Monday through Friday
from 7 AM to 5 PM PST at:
1-800-898-3211
After hours, visit www.mackie.com and click Support,
or email us at: [email protected]