Mackie SA1521 Owner's Manual - Page 8

Repair Service for the SA1521 is available only from one of our authorized domestic service stations or at the factory service center located in Whitinsville, Massachusetts. Service outside the United States can be obtained through local dealers or distributors. If your SA1521 needs service, please follow these instructions: 1. Review the preceding troubleshooting suggestions. Please. 2. Call Mackie Tech Support at 1-800898-3211, 7 AM to 5 PM PST, to explain the problem in detail. They will ask you all sorts of impertinent questions in the hope of sorting out the problem. If it appears that the SA1521 needs repair, request an RA (Return Authorization) number. Have your loudspeaker's serial number ready. You must have an RA number before you can obtain service at the factory or an authorized service center. 3. Keep this user's manual and the detachable linecord. We don't need them to repair the loudspeaker. 4. Pack the loudspeaker in its original packaging, including protective wrap, endcaps, and box. This is very important. When you call for the RA number, please let Tech Support know if you need new packaging. LOUD Technologies is not responsible for any damage that occurs due to non-factory packaging. 5. Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, RA number, and a detailed description of the problem, including how we can duplicate it. 6. Write the RA number in BIG PRINT on top of the box. 7. Ship the loudspeaker to us. We suggest insurance for all forms of cartage. Ship to this address: MACKIE SERVICE DEPARTMENT Building #11 One Main Street Whitinsville, MA 01588 8. We'll try to fix the loudspeaker in three to five business days. Ask Tech Support for current turnaround times when you call for your RA number. The product MUST be packaged in its original packing box and have the RMA number appear on the box. Once it is repaired, we'll ship it back to you the same way in which it was received. This paragraph does not necessarily apply to nonwarranty service. CARE AND MAINTENANCE Your Mackie loudspeakers will provide many years of reliable service if you follow these guidelines: • Avoid exposing the loudspeakers to moisture. If they are set up outdoors, be sure they are under cover if you expect rain. • Avoid exposure to extreme cold (below freezing temperatures). If you must operate the loudspeakers in a cold environment, warm up the voice coils slowly by sending a low-level signal through them for about 15 minutes prior to high-power operation. • Use a slighty damp cloth with a mild soap solution to clean the cabinets. Only do this when the power is turned off. Avoid getting moisture into any of the openings of the cabinet, particularly where the drivers and amplifier assembly are located. 8