Maytag MVWB850YW Use & Care Guide - Page 13

TROUBLESHOOTING First try the solutions suggested here or visit our website to possibly avoid the cost of a service call ... In USA www.maytag.com/help - In Canada www.maytag.ca. If you experience Possible Causes Solution Vibration or Off-Balance Vibration, rocking, or "walking" Feet may not be in contact with the floor and locked. Washer may not be level. Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet. Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. See "Level Washer" in the "Installation Instructions". Vibration during spinning or washer stopped with uL error code flashing Load could be unbalanced. Load garments in loose heaps evenly around the washplate. Do not load garments directly over the center of the washplate. Adding wet items to washer or adding more water to basket could unbalance washer. Avoid washing single items. Balance a single item such as a rug or jacket with a few extra items. If the uL error code is flashing, redistribute the load, close the lid, and press START/PAUSE. Use Bulky cycle for oversized, non-absorbent items such as comforters or poly-filled jackets. Other items are not appropriate for Bulky cycle. See "Cycle Guide". Item or load not suitable for selected cycle. See "Cycle Guide" and "Using Your Washer". Noises -For normal operating sounds, go to www.maytag.com/help. Clicking or metallic noises Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket. Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles. Water Leaks Check the following for proper installation: Washer not level. Fill hoses not attached tightly. Water may splash off basket if washer is not level. Tighten fill-hose connection. Fill hose washers Drain hose connection Check household plumbing for leaks or clogged sink or drain. Washer not loaded as recommended. Washer not performing as expected Not enough water in washer Load not completely covered in water. Make sure all four fill hose flat washers are properly seated. Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub. Do not place tape over drain opening. Water can backup out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.) An unbalanced load can cause basket to be out of alignment and cause water to splash off tub. See "Using Your Washer" for loading instructions. This is normal operation for an HE low-water washer. The load will not be completely under water. The washer senses load sizes and adds correct amount of water for optimal cleaning. See "What's New under the Lid." IMPORTANT: Do not add more water to washer. The added water lifts the load off the washplate, resulting in less cleaning. 13