McAfee IIP-M65K-ISAA Product Manual - Page 6

Contacting Technical Support, Related documentation, Online, Phone - specifications

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McAfee® IntruShield® IPS 4.1 M-6050 Sensor Product Guide Preface Contacting Technical Support • Chapter 2: Before You Install contains system specifications, and the safety and usage requirements for the sensors. • Chapter 3: Setting up an M-6050 describes the preliminary steps you must follow prior to configuring the sensor. • Chapter 4: Attaching Cables to the M-6050 Sensor describes how to attach network, monitoring, configuration, and response cables to the sensor, and how to cable the sensor to operate in various operating modes. • Chapter 5: Troubleshooting provides basic information to help you assess possible installation problems that could occur. • Appendix A: Sensor Technical Specifications provides a physical description (such as dimensions) as well as operating and environmental requirements. • Appendix B: Information on regulatory, compliance, and other safety requirements. Contacting Technical Support If you have any questions, contact McAfee for assistance: Online Contact McAfee Technical Support http://mysupport.mcafee.com. Registered customers can obtain up-to-date documentation, technical bulletins, and quick tips on McAfee's 24x7 comprehensive KnowledgeBase. In addition, customers can also resolve technical issues with the online case submit, software downloads, and signature updates. Phone Technical Support is available 7:00 A.M. to 5:00 P.M. PST Monday-Friday. Extended 24x7 Technical Support is available for customers with Gold or Platinum service contracts. Global phone contact numbers can be found at McAfee Contact Information http://www.mcafee.com/us/about/contact/index.html page. Note: McAfee requires that you provide your GRANT ID and the serial number of your system when opening a ticket with Technical Support. You will be provided with a user name and password for the online case submission. Related documentation For information to assist you in hardware setup, installation, and configuration, see the following related documents: • Sensor Configuration-using the Manager • Sensor Configuration Guide-using CLI • Sensor Configuration Guide-using the Wizard For information to assist you planning for IntruShield IPS deployment and operation, see the following related documents: • Planning and Deployment Guide vi

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McAfee® IntruShield® IPS 4.1
Preface
M-6050 Sensor Product Guide
Contacting Technical Support
•
Chapter 2: Before You Install contains system specifications, and the safety and
usage requirements for the sensors.
•
Chapter 3: Setting up an M-6050 describes the preliminary steps you must follow
prior to configuring the sensor.
•
Chapter 4: Attaching Cables to the M-6050 Sensor describes how to attach
network, monitoring, configuration, and response cables to the sensor, and how
to cable the sensor to operate in various operating modes.
•
Chapter 5: Troubleshooting provides basic information to help you assess
possible installation problems that could occur.
•
Appendix A: Sensor Technical Specifications provides a physical description
(such as dimensions) as well as operating and environmental requirements.
•
Appendix B:
Information on regulatory, compliance, and other safety
requirements.
Contacting Technical Support
If you have any questions, contact McAfee for assistance:
Online
Contact McAfee Technical Support http://mysupport.mcafee.com.
Registered customers can obtain up-to-date documentation, technical bulletins, and
quick tips on McAfee's 24x7 comprehensive KnowledgeBase. In addition, customers
can also resolve technical issues with the online case submit, software downloads,
and signature updates.
Phone
Technical Support is available 7:00 A.M. to 5:00 P.M. PST Monday-Friday. Extended
24x7 Technical Support is available for customers with Gold or Platinum service
contracts. Global phone contact numbers can be found at McAfee Contact
Note:
McAfee requires that you provide your GRANT ID and the serial number of
your system when opening a ticket with Technical Support. You will be provided
with a user name and password for the online case submission.
Related documentation
For information to assist you in hardware setup, installation, and configuration, see
the following related documents:
•
Sensor Configuration—using the Manager
•
Sensor Configuration Guide—using CLI
•
Sensor Configuration Guide—using the Wizard
For information to assist you planning for IntruShield IPS deployment and operation,
see the following related documents:
•
Planning and Deployment Guide
vi