McAfee MSA-3400-SWGI Installation Guide - Page 49

Troubleshooting This section includes solutions to problems that you might encounter when installing and running the appliance, as well as an FAQ. General problems FAQ Getting more help - the links bar General problems This section lists some general problems. The appliance is not receiving power Check that the appliance is using the correct power cord(s) and is connected properly to a working power outlet. If the power outlet has a switch, make sure it is on. If the appliance is still not receiving power, check the power outlet by connecting other equipment to it. If the power outlet is working, there is a problem with the appliance or its power cord. Contact your supplier. The appliance is not receiving traffic from the network Check the following: • The appliance is switched on and its software is running. If the power button LED is orange, the appliance is connected but is not turned on. If the power LED is green, the appliance is connected and turned on. • The network cables are undamaged and connected properly to the appliance's ports and your network equipment. If you have not used the cables supplied with the appliance, ensure that your cables meet the correct specification. • Your network equipment is connected to the correct LAN ports on the appliance. • The NIC speeds and full or half duplex settings at both ends of the connections are compatible and have auto-negotiated their settings correctly. • The LAN LEDs are on. If the appliance is still not receiving network traffic, check the network cables and the network ports on your network equipment. If the cables and ports are working, there is a problem with the appliance. Contact your supplier. McAfee Email and Web Security Appliance 5.5 Installation Guide 49