Memorex MMP3774 User Manual - Page 34

Troubleshooting Guide - driver download

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TROUBLESHOOTING GUIDE If you experience a problem with this unit, check the chart below before calling for service. SYMPTOM Unit will not turn on. No sound. CAUSE SOLUTION Battery is low/empty. Replace battery. Unit is not turned Press Power On/Off/Stop on. button to turn the unit on. Headphones are not Insert headphones. inserted. Volume is set too Raise the volume using the low. Volume + button. The MP3 or WMA files Download uncorrupted are corrupted. files. No files are in the Upload files to the unit as player. described on pages 13-16. The computer is not recognizing the player. WMA files with DRM can't playback. The player is Make sure player is not securely connected. securely connected. Win98 Driver isn't installed Install Win98 driver and/or see or computer is not pages 7-12 for compatible. compatibility. Incorrect downloading See page 16 to download methods. WMA files with DRM. 33

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TROUBLESHOOTING GUIDE
33
If you experience a problem with this unit, check the chart below before calling for service.
SYMPTOM
CAUSE
SOLUTION
Unit will not
Battery is low/empty.
Replace battery.
turn on.
Unit is not turned
Press Power On/Off/Stop
on.
button to turn the unit on.
No sound.
Headphones are not
Insert headphones.
inserted.
Volume is set too
Raise the volume using the
low.
Volume + button.
The MP3 or WMA files
Download uncorrupted
are corrupted.
files.
No files are in the
Upload files to the unit as
player.
described on pages 13-16.
The computer is not
The player is
Make sure player is
recognizing the
not securely connected.
securely connected.
player.
Win98 Driver isn’t installed
Install Win98 driver and/or see
or computer is not
pages 7-12 for
compatible.
compatibility.
WMA files with DRM
Incorrect downloading
See page 16 to download
can’t playback.
methods.
WMA files with DRM.