Memorex MMP8020R-BLK User Guide - Page 32

Troubleshooting Guide

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Page 32 highlights

TROUBLESHOOTING GUIDE If you experience a problem with this unit, check the chart below before calling for service. SYMPTOM Unit will not turn on. No sound. CAUSE SOLUTION Battery is low/empty. Recharge battery as described on page 7. Unit is not turned Press Power/Play/Pause ®p on. button to turn the unit on. Headphones are not Insert headphones. inserted. Volume is set too Raise the volume using the low. Volume + button. The MP3 or WMA files Download uncorrupted are corrupted. files. No files are in the Upload files to the unit as player. described on pages 14-17. The computer is not recognizing the player. The player is not securely connected. Computer is not compatible. Make sure player is securely connected. Supported OS: Windows XP or Vista and Mac OS X. WMA files with DRM can't playback. Incorrect downloading See page 16 to download methods. WMA files with DRM. 31

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TROUBLESHOOTING GUIDE
31
If you experience a problem with this unit, check the chart below before calling for service.
SYMPTOM
CAUSE
SOLUTION
Unit will not
Battery is low/empty.
Recharge battery as
turn on.
described on page 7.
Unit is not turned
Press Power/Play/Pause
®p
on.
button to turn the unit on.
No sound.
Headphones are not
Insert headphones.
inserted.
Volume is set too
Raise the volume using the
low.
Volume + button.
The MP3 or WMA files
Download uncorrupted
are corrupted.
files.
No files are in the
Upload files to the unit as
player.
described on pages 14-17.
The computer is not
The player is
Make sure player is
recognizing the
not securely connected.
securely connected.
player.
Computer is not
Supported OS: Windows XP
compatible.
or Vista and Mac OS X.
WMA files with DRM
Incorrect downloading
See page 16 to download
can’t playback.
methods.
WMA files with DRM.