Memorex MMP8640 Manual - Page 69

Troubleshooting Guide

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TROUBLESHOOTING GUIDE If you experience a problem with this unit, check the chart below before calling for service. SYMPTOM Unit will not turn on. No sound. The computer is not recognizing the player. CAUSE Battery is low/empty. Power is not turned on. Headphones are not inserted. Volume is set too low. The media files are corrupted. No files are in the player. SOLUTION Recharge battery as described on page 7. See page 34 for how to turn on the power. Insert headphones. Raise the volume using the Volume Up button. Download uncorrupted files. Upload files to the unit as described on pages 20-24. The player is not securely connected. Computer is not compatible. Make sure player is securely connected. Supported OS: Windows ME, 2000, XP and Mac OS X WMA files with DRM can't playback. Incorrect downloading See page 23 to download methods. WMA files with DRM. 69

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69
TROUBLESHOOTING GUIDE
If you experience a problem with this unit, check the chart below before calling for service.
SYMPTOM
CAUSE
SOLUTION
Unit will not
Battery is low/empty.
Recharge battery as
turn on.
described on page 7.
Power is not
See page 34 for how to turn
turned on.
on the power.
No sound.
Headphones are not
Insert headphones.
inserted.
Volume is set too
Raise the volume using the
low.
Volume Up button.
The media files
Download uncorrupted
are corrupted.
files.
No files are in the
Upload files to the unit as
player.
described on pages 20-24.
The computer is not
The player is
Make sure player is
recognizing the
not securely connected.
securely connected.
player.
Computer is not
Supported OS: Windows ME,
compatible.
2000, XP and Mac OS X
WMA files with DRM
Incorrect downloading
See page 23 to download
can’t playback.
methods.
WMA files with DRM.