Microsoft P7F-00001 User Guide - Page 7

Troubleshooting If you encounter problems, try the possible solutions provided below. Keypad Uses Incorrect Language Set The Chatpad keypad is pre-configured for a specific set of language characters. To determine the language set for your Chatpad, see the sticker on the underside of the device. Keypad Doesn't Work Make sure Chatpad is connected securely to your controller. Voice Chat Doesn't Work Make sure your headset connector is plugged in securely and that Chatpad is connected securely to your controller. Check the mute button on the headset control to make sure the microphone is on. Make sure that the mute function in the Xbox 360 console is not activated. Confirm that you are properly signed into Xbox LIVE and that Family Settings or privacy settings are not preventing voice communication.  If You Need More Help Go to www.xbox.com/support or call Xbox Customer Support: United States and Canada: 1-800-4MY-XBOX (1-800-469-9269) TTY users: 1-866-740-XBOX (1-866-740-9269) Do not take your Xbox 360 console or its accessories to your retailer for repair or service unless instructed to do so by an Xbox Customer Support representative. ! Do Not Attempt Repairs Do not attempt to take apart, service, or modify the Xbox 360 console, power supply, or its accessories in any way. Doing so could present the risk of serious injury or death from electric shock or fire, and it will void your warranty. 7 english