Microsoft ZJA-00001 Troubleshooting Guide

Microsoft IntelliPoint Readme and Release Notes

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Microsoft IntelliPoint Readme and Release Notes

This article includes late-breaking information for the Windows release of the IntelliPoint 8.2 software. For Mac

release information, see the Microsoft Mouse Help and Readme files included with your software. The information in

this article may be updated at any time.

Note

If you use a mouse with a PS/2 connection instead of a USB connection, you must install version 7.1 of the

IntelliPoint software.

For more information

For troubleshooting information and detailed instructions about IntelliPoint software, see the Microsoft Mouse Help

file installed with the IntelliPoint software. To open Microsoft Mouse Help, after IntelliPoint software is installed,

click Start, click All Programs, click Microsoft Mouse, and then click Mouse Help.

New Features

IntelliPoint 8.2 includes support for the Microsoft Explorer Touch Mouse. You must have a minimum of 1024x600

display resolution to run the practice application.

Note

While the minimum system requirements (Pentium 3) allow the practice application to run effectively, you will have

a better working experience if you are running a Pentium 4 1.8 Ghz and above.

Late-Breaking and Known Issues

Contents



Installation and Setup Issues



Hardware Configuration Issues



Software and Compatibility Issues



Documentation Issues

Installation and Setup Issues

Note

Your Microsoft keyboard and mouse will work with basic functionality prior to installing the IntelliType Pro and

IntelliPoint software. Installing the software is required for full functionality.

If you are using a Microsoft Touch mouse and gestures are not working at all (you cannot scroll or use

multi-finger gestures):



Unplug and then replug the transceiver.



Turn off the mouse using the power switch on the bottom case and turn it back on again.



Check the battery indicator.

If it is red, change the batteries.



If your hands are extremely cold, you may have to wait until your hands warm up before your gestures

will be recognized.



If the mouse has been moved from one extreme temperature to another, you may have to wait a few

minutes before your gestures will be recognized.



If right-

click isn’t working, try lifting your index finger

off the mouse slightly and then click with your

middle finger.

Note

Gestures don’t work in elevated applications and at prompts

.

If you are using a Microsoft Touch mouse and gestures are not working correctly (not working when

intended and/or occurring when not intended):