Motorola M800 User Manual - Page 115

Problem, Solution, Enter, Unlock Code, Ready

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The following refer to specific problems: Problem My phone was stolen. To whom should I report this? I forgot my password. I pressed the power key, but nothing happened. The display says: Enter Unlock Code. How do I unlock my phone? My phone asks for an unlock code when I try to open a feature. Solution Report a stolen phone to the police and to your service provider (the company that sends you your monthly wireless service bill). See page 110. Be sure to press and hold (the power key) until the display appears and you hear an alert. This could take several seconds. Enter the factory-preset unlock code (1234), or the last four digits of your phone number. If this fails, call your service provider (the company that sends you your monthly wireless service bill). The application you want is locked. If you do not know the unlock code, see page 111. My phone does not ring. The ringer is set to low. Raise the volume using the VOL UP DOWN keys. I tried to place a call and heard an alternating high/low tone. Your call did not reach the wireless system. You may have dialed the number too soon after turning the phone on. Wait until the display says Ready before making a call. I cannot send/receive calls. Make sure that your antenna is fully extended and that you have a phone signal (see the "Signal Strength indicator" item in the relevant section). Avoid electrical or radio interference, and obstructions such as bridges, parking garages, or tall buildings. My phone has poor Make sure that your antenna is fully extended and reception and drops calls. is not bent or damaged. Also, make sure you have a phone signal (see the "Signal Strength Indicator" in the relevant section). Stay clear of any obstructions such as bridges, parking garages, or tall buildings. I cannot hear the other party on my phone. While on a call, press the upper volume key. The display should show the volume increasing. Also, make sure that your phone's earpiece is not blocked. Troubleshooting - 113

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Troubleshooting - 113
The following refer to specific problems:
Problem
Solution
My phone was stolen. To
whom should I report
this?
Report a stolen phone to the police and to your
service provider (the company that sends you your
monthly wireless service bill).
I forgot my password.
See page 110.
I pressed the power key,
but nothing happened.
Be sure to press and hold
(the power key)
until the display appears and you hear an alert.
This could take several seconds.
The display says:
Enter
Unlock Code
. How do I
unlock my phone?
Enter the factory-preset unlock code (1234), or the
last four digits of your phone number. If this fails,
call your service provider (the company that sends
you your monthly wireless service bill).
My phone asks for an
unlock code when I try to
open a feature.
The application you want is locked. If you do not
know the unlock code, see page 111.
My phone does not ring.
The ringer is set to low. Raise the volume using
the VOL UP DOWN keys.
I tried to place a call and
heard an alternating
high/low tone.
Your call did not reach the wireless system. You
may have dialed the number too soon after turning
the phone on. Wait until the display says
Ready
before making a call.
I cannot send/receive
calls.
Make sure that your antenna is fully extended and
that you have a phone signal (see the “Signal
Strength indicator” item in the relevant section).
Avoid electrical or radio interference, and
obstructions such as bridges, parking garages, or
tall buildings.
My phone has poor
reception and drops calls.
Make sure that your antenna is fully extended and
is not bent or damaged.
Also, make sure you have a phone signal (see the
“Signal Strength Indicator” in the relevant section).
Stay clear of any obstructions such as bridges,
parking garages, or tall buildings.
I cannot hear the other
party on my phone.
While on a call, press the upper volume key. The
display should show the volume increasing.
Also, make sure that your phone’s earpiece is not
blocked.