Motorola MH7023 Whole Home User Guide - Page 9

Troubleshooting Tips What if I can't make an Internet connection right after installation? • First turn the modem that provides your Internet connection off for at least 8 seconds, then on, to see if that fixes the problem. • Check that the Router's power adapter is plugged into a live outlet, and the power button is pushed in. • Check that the Router's Ethernet cable is securely plugged into the WAN/LAN port and that other end of the cable is plugged into your modem's LAN port. • Try plugging an Ethernet cable from your computer or laptop to the LAN port of the Router. If you can access the Internet through your computer than the problem is with your wireless client. Verify that your wireless device has selected the correct WiFi network and it logged in correctly. • Try connecting directly to the modem, to verify that the modem is online. The light on the Router keeps blinking green? • Check that the Ethernet cable on the Router is firmly plugged into the WAN/LAN port of the Router and the other end of the cable is plugged into the LAN port of the modem. • Verify that the modem is powered on and connected to the Internet. • The Ethernet cable may be bad, replace the cable with a known working cable. The light on the Satellite keeps blinking blue? • Your Satellite has not paired with the Router. Try moving the Satellite closer to the Router. It can take up to five minutes for it to pair. 8