Motorola MK4000 Reference Guide - Page 121
Troubleshooting, C - 3
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Troubleshooting C - 3 Table C-1 Troubleshooting (Continued) Problem Possible Causes Possible Solutions The wireless MK4000 does not retain its WEP Key encryption after a reboot Encryption keys not saved in Spectrum24.reg. Set encryption keys using Mobile Companion, then select Start > Tools > Save Spectrum24 to save them to Spectrum24.reg. Check communication parameter settings. Open a command window using Start > Programs > Command and type ipconfig to list the status of all radio and Ethernet interfaces. The Mobile Companion icon does not appear in the task tray The radio software is not Verify presence of radio software or re-install present in the \platform \Platform partition software. folder. When downloading files to the MK4000 from a .zip file using ActiveSync, a message displays indicating there is not enough free disk space to copy the application Files cannot download directly from a .zip file. Extract/unzip the files to the host computer, then transfer the unzipped files to the MK4000 using ActiveSync. When downloading a large file over Ethernet, IE issues an insufficient memory message For some file types, IE requires free RAM equivalent to twice the file's size. This is an IE limitation. When upgrading using an SD card, The SD card is not the MK4000 cannot find files on the supported. card The MK4000 supports up to an 8 GB SD card. Flash file system is corrupt Reset or power loss during write to file system. Format file system partition using Start > Settings > Control Panel > Storage Manager, and re-install partition data. Copying large amount of files from PC card to the application folder fails with error "Access is denied" Archive bit of the folder properties set. Clear the archive bit of folder properties. When using SaveConfig to save settings and cycling power before the Save Complete message appears, the device does not boot properly. Similarly, when using C API to save configurations, the device does not boot properly. Corrupt mkconfig.reg file. Use ActiveSync to delete the existing mkconfig.reg file or use Monitor to repartition the Application partition. If problems still occur, see MK4000 Version Information on page C-4 for system information before calling for service help.