Motorola SB5101N User Guide - Page 48

Troubleshooting, Green POWER light is off - reset

Get Motorola SB5101N PDF manuals and user guides View all Motorola SB5101N manuals
Add to My Manuals
Save this manual to your list of manuals

Page 48 highlights

Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Troubleshooting If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try one of: • Unplugging and plugging in the cable modem power cord to restart the cable modem • Pressing the reset button on the rear panel Restarting or resetting the cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in "Front-Panel Lights and Error Conditions" on page 44. Problem Possible Solutions Green POWER light is off Check that the power cord is properly plugged into the electrical outlet and the cable modem. Check that the electrical outlet is working. If the Standby light is on, the Internet connection is off. Press the Standby button to reconnect to the Internet. SB5100 Series Cable Modem User Guide 42

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
Introduction
Before You Begin
Installation & Configuration
FAQ
Troubleshooting
Glossary
License
SB5100 Series Cable Modem User Guide
42
Troubleshooting
If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try
one
of:
•
Unplugging and plugging in the cable modem power cord to restart the cable modem
•
Pressing the reset button on the rear panel
Restarting or resetting the cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as
described in
“Front-Panel Lights and Error Conditions”
on page 44.
Problem
Possible Solutions
Green POWER light is off
Check that the power cord is properly plugged into the electrical outlet and the cable modem.
Check that the electrical outlet is working.
If the Standby light is on, the Internet connection is off. Press the Standby button to reconnect to the Internet.