Motorola mb7220 User Guide - Page 10

What if I'm getting Internet service but my speed is disappointing? • Be sure you know what speed you're paying for. • Check the speed with a computer plugged into the modem. Use one of the tools found when you search the phrase: broadband speed test. • If you get good speed when a computer's plugged into the modem, you may have a router problem. • Some video streaming services get bottlenecked, especially at busy times like after dinner. See whether you have the speed problem at less busy times. • Try connecting your cable modem nearer to where the coaxial cable comes into your home. This lets you see whether your home's cabling is a problem. • If you're using a splitter with your cable modem, try the cable modem without the splitter to see if that helps. If it does, you may need to get a better splitter. What if I'm told that my cable modem isn't approved for my cable modem service? • That's probably not true. Leading cable service providers have a list of certified cable modems, and you can check the list for your service provider. You can also find information about certifications at www.motorolacable.com/services Do you have any other questions? We have lots more information at www.motorolacable.com/mentor